Director, IKC Operations

🔥 1 minute ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $115k - $183k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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DaVita Kidney Care

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1994

🏥 Healthcare

⚕️ Healthcare Insurance

💰 Post-IPO Debt on 2021-02

Healthcare • Healthcare Insurance

DaVita Kidney Care is a leading healthcare company that provides dialysis and related treatments for patients with kidney disease. Committed to improving the quality of life for its patients, DaVita focuses on offering integrated kidney care and supporting its diverse team of healthcare professionals, including nurses, dietitians, social workers, and patient care technicians. The company emphasizes a strong culture, career development, and comprehensive benefits to create an inclusive and supportive work environment for its employees.

📋 Description

• Lead the multi-phase rollout roadmap across target dialysis clinics • Manage go-live gating and site readiness milestones • Secure clinic Governing Body approvals and local Medical Director alignment for provider rounding • Support throughput to achieve 10 daily completed patient encounters per NP pod • Evaluate NP and CC chairside rounding schedules, travel efficiency across clinic clusters, and provider administrative buffer times • Partner with local teams to achieve panel density targets of approximately 230 patients per pod • Establish standardized pre-encounter chart preparation workflows and clinician documentation support with medical scribe vendors • Support pilot rollout and provide differential support to underperforming pods • Lead Weekly Pod Operational Reviews with NPMs and ROSs • Conduct bi-weekly pod 1:1 syncs with frontline clinicians and operational managers • Provide targeted operational coaching and intervention to underperforming pods • Analyze operational scorecards, schedule utilization, no-show rates, and patient drop-off trends • Implement rapid corrective action plans • Collaborate with Gemini/Analytics to deliver automated operational dashboards • Review scorecards and update processes and operational workflows in response to underperformance

🎯 Requirements

• Bachelor’s degree in Healthcare Administration, Business Administration, Operations Management, or related field • 5+ years of progressive healthcare operational leadership experience • Proven success leading multi-site ambulatory clinics, value-based care operations, or distributed clinical networks • Experience in provider capacity modeling, clinical scheduling optimization, and healthcare productivity metrics • Strong matrix management skills • Ability to influence cross-functional clinical, financial, operational, and compliance leaders • Experience with electronic health records; Epic preferred • Experience with operational analytics tools

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) match • Paid time off • PTO cash out • Family resources • EAP counseling sessions • Headspace® access • Backup child and elder care • Maternity/paternity leave • Professional development programs • On-demand virtual leadership and development courses through DaVita’s online training platform StarLearning