Director of Operations, Global Technical Services

🔥 1 hour ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $189k - $259.4k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Palo Alto Networks

WebsiteLinkedInAll Job Openings

10,000+ employees

🔒 Cybersecurity

🏢 Enterprise

💰 $1M Seed Round - Morta Security on 2013-02

Cybersecurity • Enterprise

Palo Alto Networks is a global cybersecurity company that provides AI-driven platforms, products, and services to protect networks, cloud workloads, endpoints, and applications. Its portfolio includes next-generation firewalls, SASE and Prisma Cloud (CNAPP) offerings, the Cortex security operations suite (XDR, XSOAR, XSIAM), and Unit 42 threat intelligence and incident response services. Palo Alto Networks helps enterprises secure AI deployments, automate SOC workflows, and prevent, detect, and respond to sophisticated threats across hybrid and multi-cloud environments.

📋 Description

• Lead Long-Range Planning (LRP) and annual operational planning for the Customer Success organization • Liaise with Corporate Finance and RevOps on headcount planning, budget allocation, capacity modeling, and revenue forecasting • Develop data-driven models aligning resources with business needs and global customer coverage requirements • Oversee standardized global dashboards for NRR, GRR, Time-to-Value, and churn risk • Establish global business metrics and MBO strategies • Lead recurring business reviews to address performance gaps and drive accountability • Design and implement automated procedures across the customer lifecycle, from onboarding to expansion • Lead deployment and optimization of the Customer Success technology stack, including Gainsight, Salesforce, Snowflake, and Tableau • Design training plans and change management strategies for Customer Success and Professional Services teams • Unite Customer Success with Product, Sales, and Support to ensure cohesive account management • Hire, mentor, and lead a global team of operations managers and data analysts • Serve as the strategic and operational backbone of the Global Technical Services organization, connecting customer insights, portfolio strategy, and go-to-market execution

🎯 Requirements

• 10+ years of experience in Customer Success Operations, Revenue Operations, or Business Operations within a high-growth, enterprise SaaS or cloud software organization • Demonstrated success building, mentoring, and managing high-performing global operations and data analytics teams • Deep expertise administering Customer Success and CRM platforms, such as Gainsight and Salesforce • Strong grasp of data warehousing and Business Intelligence tools, such as Snowflake and Tableau • Spreadsheet modeling experience • Exceptional analytical and problem-solving skills • Ability to translate complex customer data into executive summaries and actionable strategies • Ability to influence without authority and provide structured executive communication to senior leadership • Familiarity with data platform, cybersecurity, or observability markets • Understanding of telemetry definitions and technical adoption methodologies • SQL literacy • Experience managing User Acceptance Testing (UAT) for large-scale system deployments • MBA or equivalent strategic leadership experience • Applicants will not receive immigration sponsorship; the company will not sponsor work visas for this position

🏖️ Benefits

• Restricted stock units may be included • Bonus may be included • Employee benefits are available; specific benefits are referenced via an employee benefits description