Executive Travel Advisor

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $40k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Executive

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Corporate Travel Management (CTM) Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

Corporate Travel Management (CTM) is a global leader in business travel management services. CTM delivers tailored travel management solutions, encompassing corporate travel, meetings and events, and innovative travel technology. With a focus on driving savings, efficiency, and safety for companies and their travelers, CTM offers a uniquely designed global business travel management program that aims to provide excellent customer service and measurable ROI. By taking a consultative approach, CTM creates customized travel programs to meet the unique goals of businesses worldwide, supported by a dedicated global travel team and an integrated technology platform.

📋 Description

• Provide travel services for VIP/Executive business travelers • Arrange domestic and international air, ground transportation, hotel, rail, car, car service, seat assignments, and other requested accommodations • Communicate with customers to determine destinations, transportation, dates, financial considerations, accommodations, and services • Interpret client instructions and assemble accurate travel arrangements • Understand international travel fares, pricing, resources, and documentation requirements • Manage upgrades and loyalty programs and follow through on service delivery • Anticipate client needs and execute accurate travel plans while resolving unexpected obstacles • Compute travel-service costs using GDS and other booking tools • Quality-control reservations before queuing for ticketing or quality control • Resolve customer service issues through leadership or vendor representatives and obtain approval when needed • Review, prioritize, summarize, and respond to correspondence and materials • Communicate itineraries, fare rules, confirmation numbers, cancellation policies, upgrades, preferences, industry updates, travel policies, and other required information • Maintain reservations in a completed state and monitor queues and tasks throughout the workday • Ensure team tasks are completed or reassigned by end of shift • Identify process-improvement opportunities with leadership • Collect customer payments according to client and CTM policies • Read daily briefings and industry announcements • Participate in training opportunities • Maintain working knowledge of GDS and account-specific products including CTM Advisor, Online Booking Tool, iQCX, Finisher, and Banx • Maintain productivity goals • Foster strong interdepartmental communication, team spirit, and customer service • Develop relationships with executive administrators, executive travelers, and vendors • Work outside regular shift during special events or crises • Monitor executive travelers' flights using Preview, Flight Stats, or PNR Monitor • Book personal travel for executives, family members, and travel companions • Arrange small corporate group travel and secure special group rates • Conduct initial introductions and interviews for executive traveler profiles and maintain profile updates • Mentor new or less experienced Travel Consultants • Maintain regular and reliable attendance and perform other duties as assigned

🎯 Requirements

• High School Diploma or equivalent is required • Minimum of 2 years travel counselor experience booking corporate/business travel • Experience with Sabre GDS required • Proficiency in Microsoft Office Suite • Ability to do basic math • Ability to read and interpret information and documents • Strong interpersonal skills and capability to work effectively with all levels • Professional written and verbal communication • Ability to meet deadlines and handle and prioritize simultaneous requests • Creative and analytical thinking with strong problem-solving and consultative skills • Calm under pressure; proactive contributor and eager to learn • Attention to detail • Strong communication and customer service skills • Working knowledge of technology and PC literacy • Proficient on GDS • Strong ability to prioritize and multi-task • Geography knowledge • Ability to keep business information confidential • Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals • Ability to apply common sense understanding to carry out instructions • Ability to deal with problems involving several concrete variables in standard situations • Must maintain regular and reliable attendance

🏖️ Benefits

• Company Paid Basic Life & AD&D Insurance • Company Paid Short-Term Disability • Voluntary Long-Term Disability Insurance • Robust Wellness Program with incentives available to save money on your medical insurance premiums • Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage • Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan • Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan • Flexible Spending Accounts • Dependent Care Savings Account • Dental Insurance Plan • Vision Insurance Plan • 9 Company Paid Holidays including the day after Thanksgiving • Generous paid time off programs for vacation and sick days • Employee Assistance Plan with access to Talk Space Therapy • Family Medical Leave • Paid Parental Leave (4 weeks) • Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) • Bereavement Leave • 401(k) Retirement Plan with a generous match per pay period • Student Loan Payment Match • Flexible work environments, including onsite, hybrid, or fully virtual arrangements depending on role, location, and business needs • Walking and fitness challenges • Volunteer experiences