Group Air Advisor

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $40k - $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Corporate Travel Management (CTM) Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

Corporate Travel Management (CTM) is a global leader in business travel management services. CTM delivers tailored travel management solutions, encompassing corporate travel, meetings and events, and innovative travel technology. With a focus on driving savings, efficiency, and safety for companies and their travelers, CTM offers a uniquely designed global business travel management program that aims to provide excellent customer service and measurable ROI. By taking a consultative approach, CTM creates customized travel programs to meet the unique goals of businesses worldwide, supported by a dedicated global travel team and an integrated technology platform.

📋 Description

• Provide travel services for meeting and incentive attendees • Arrange domestic and international air, rail, ground transportation, hotel, and other requested travel services • Communicate verbally and in writing with customers about meeting or incentive trips, policies, and program parameters • Arrange bookings including air, rail, car, car service, hotel, seat assignments, and accommodations • Apply knowledge of international fares, pricing, travel resources, and documentation requirements • Consult with customers while adhering to organizational guidelines • Assist with travel changes, split forms of payment, special requests, and problem solving • Quality-control reservations before queuing them for ticketing or quality control • Assess information, anticipate issues, make effective decisions, and escalate to leadership when necessary • Review, prioritize, summarize, and respond to correspondence and materials • Maintain reservations in a completed state • Monitor assigned queues and tasks to ensure reservations and tasks are accurate and complete • Complete or reassign team tasks by the end of the shift • Resolve customer service issues independently or with leadership • Collect customer payment according to applicable travel and meeting policies and procedures • Read daily briefings and industry announcements • Participate in training to maintain and expand travel knowledge and customer service skills • Maintain comprehensive working knowledge of GDS and account-specific products such as TravelQuote, Leap Advisor, Group Track, Online Booking Tools, Quality, and Banx • Maintain productivity goals set by leadership • Ensure strong interdepartmental communication, positive team spirit, and exemplary customer service • Embrace CTM’s core values of Connect, Evolve, and Deliver

🎯 Requirements

• High School Diploma or equivalent is required • Minimum of 5+ years corporate travel experience • University travel experience is a plus • Sabre GDS experience • Proficiency in Microsoft Office Suite • Ability to do basic math • Ability to read and interpret information and documents • Regular and reliable attendance • Proficient on GDS • Geography knowledge • Strong communication and customer service skills • Ability to add, subtract, multiply, and divide using whole numbers, common fractions and decimals • Ability to apply common sense understanding to carry out written, oral, or diagrammatic instructions • Ability to deal with problems involving several concrete variables in standard situations • Strong interpersonal skills and capability to work effectively with all levels • High level of accuracy and attention to detail • Ability to keep business information confidential • Ability to prioritize and multitask • Appropriate and professional written and verbal communication • Ability to work independently and as part of a team • Ability to meet deadlines and handle simultaneous requests

🏖️ Benefits

• Company Paid Basic Life & AD&D Insurance • Company Paid Short-Term Disability • Voluntary Long-Term Disability Insurance • Robust Wellness Program with incentives available to save money on your medical insurance premiums • Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage • Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan • Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan • Flexible Spending Accounts • Dependent Care Savings Account • Dental Insurance Plan • Vision Insurance Plan • 9 Company Paid Holidays including the day after Thanksgiving • Generous paid time off programs for vacation and sick days • Employee Assistance Plan with access to Talk Space Therapy • Family Medical Leave • Paid Parental Leave (4 weeks) • Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) • Bereavement Leave • 401(k) Retirement Plan with a generous match per pay period • Student Loan Payment Match • Flexible work environments; depending on role, location, and business needs, colleagues may work onsite, hybrid, or fully virtual