Group Travel Manager

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $60k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Corporate Travel Management (CTM) Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

Corporate Travel Management (CTM) is a global leader in business travel management services. CTM delivers tailored travel management solutions, encompassing corporate travel, meetings and events, and innovative travel technology. With a focus on driving savings, efficiency, and safety for companies and their travelers, CTM offers a uniquely designed global business travel management program that aims to provide excellent customer service and measurable ROI. By taking a consultative approach, CTM creates customized travel programs to meet the unique goals of businesses worldwide, supported by a dedicated global travel team and an integrated technology platform.

📋 Description

• Lead the day-to-day operations of the Group Advisors team handling student/study travel • Train, mentor and guide direct reports while fostering a positive work environment • Communicate performance goals and provide guidance, coaching and support • Provide fair, constructive and timely performance feedback • Identify, analyze, implement and audit new technologies and processes for continual improvement • Monitor volume and make real-time workload adjustments • Monitor staffing and service-level channels including phone, email and queues • Communicate proactively with management when necessary • Identify service-level and advisor-productivity issues and develop process-improvement solutions with management • Manage overtime according to departmental guidelines • Support Group Advisors, Group Travel Managers and management with operational, application, process, procedure and policy questions • Answer questions regarding active programs and accounts • Monitor daily, weekly and monthly Agent Sales Productivity reports and support advisors in meeting or exceeding goals • Recognize top performers • Conduct regular one-to-one sessions and annual performance recaps with direct reports • Develop and monitor customized performance improvement plans for unsatisfactory performance • Assist with or lead customer-service issue resolution and escalate issues to the Director as needed • Participate in, provide and coordinate ongoing training and development • Keep abreast of industry developments • Complete new group travel requests from start to finish daily • Manage hiring, training, coaching, feedback, development and overall performance management for direct and/or indirect reports • Model CTM’s core values and promote employee engagement, growth plans and team culture • Process daily group requests for student/study-abroad travel • Perform other duties as assigned

🎯 Requirements

• Requires five years’ experience in the travel industry • Experience with M&E Group, student & study abroad travel • Requires at least 5 years in a leadership position managing employees, including at least 3 years in a management position • Relevant experience beyond the required experience may be substituted on a year-for-year basis • GDS experience is required — Sabre • Exceptional customer service skills; client-facing position • Embrace CTM’s core values of Connect, Evolve and Deliver • Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors • Ability to work independently as well as part of a team • Appropriate and professional written and verbal communication • Demonstrated ability to meet deadlines and handle and prioritize simultaneous requests • Creative and analytical thinking with strong problem-solving and consultative skills • Demonstrates calm under pressure, proactive contribution and eagerness to learn • Proficiency in Microsoft Office Suite • Ability to do basic math • Ability to read and interpret information • Attention to detail • Regular and reliable attendance • Ability to work evening hours, weekends, and longer hours during high-volume periods • Ability to assist in a crisis or work outage during or outside regular business hours

🏖️ Benefits

• Company Paid Basic Life & AD&D Insurance • Company Paid Short-Term Disability • Voluntary Long-Term Disability Insurance • Robust Wellness Program with incentives available to save money on medical insurance premiums • Supplemental Life, Accident, Cancer, Critical Illness, Identity Theft Protection and Legal Coverage • Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan • Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan • Flexible Spending Accounts • Dependent Care Savings Account • Dental Insurance Plan • Vision Insurance Plan • 9 Company Paid Holidays including the day after Thanksgiving • Generous paid time off programs for vacation and sick days • Employee Assistance Plan with access to Talk Space Therapy • Family Medical Leave • Paid Parental Leave (4 weeks) • Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) • Bereavement Leave • 401(k) Retirement Plan with a generous match per pay period • Student Loan Payment Match • Flexible work environments • Ongoing training and development opportunities