Travel Advisor – Executive

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $40k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Executive

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Corporate Travel Management (CTM) Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

Corporate Travel Management (CTM) is a global leader in business travel management services. CTM delivers tailored travel management solutions, encompassing corporate travel, meetings and events, and innovative travel technology. With a focus on driving savings, efficiency, and safety for companies and their travelers, CTM offers a uniquely designed global business travel management program that aims to provide excellent customer service and measurable ROI. By taking a consultative approach, CTM creates customized travel programs to meet the unique goals of businesses worldwide, supported by a dedicated global travel team and an integrated technology platform.

📋 Description

• Provide travel services for VIP and executive business travelers • Arrange domestic and international air, rail, ground transportation, car service, hotel, seat assignments, and other accommodations • Communicate with customers to determine destinations, transportation, dates, budgets, accommodations, and required services • Interpret client instructions and assemble accurate travel arrangements • Manage upgrades and loyalty programs and follow through on service delivery • Anticipate client needs and overcome unanticipated obstacles while executing accurate travel plans • Compute travel costs using Sabre GDS and other booking tools • Quality-control reservations before ticketing • Resolve customer service issues with leadership and vendor representatives • Review, prioritize, summarize, and respond to correspondence and materials • Communicate itineraries, fare rules, confirmation numbers, cancellation policies, upgrades, preferences, travel policies, and other necessary information • Monitor queues, tasks, reservations, and executive flights • Maintain reservations in a completed state and ensure team tasks are completed or reassigned by end of shift • Identify process improvement opportunities with leadership • Collect customer payment according to client and CTM policies • Read daily briefings and industry announcements • Maintain knowledge of GDS and account-specific tools including CTM Advisor, Online Booking Tool, iQCX, Finisher, and Banx • Maintain productivity goals and strong departmental communication • Develop relationships with executive travelers, executive assistants, clients, vendors, and suppliers • Book personal travel for executives, family members, and companions • Arrange small corporate group travel and negotiate special group rates • Conduct initial executive traveler profile introductions and interviews, including possible client onsite visits, and maintain profile updates • Provide mentoring to less experienced travel advisors • Work outside regular shift during special events or crises • Perform other duties as assigned

🎯 Requirements

• High School Diploma or equivalent is required • Minimum of 2 years travel counselor experience booking corporate/business travel • Experience with Sabre GDS required • Proficiency in Microsoft Office Suite • Proficient on GDS • Working knowledge of technology and PC literacy • Basic math skills • Geography knowledge • Strong interpersonal, communication, and customer service skills • Ability to prioritize and multitask • Ability to read and interpret documents and information • Attention to detail and high accuracy • Ability to maintain confidentiality • Ability to work independently and as part of a team • Ability to meet deadlines and handle simultaneous requests • Creative and analytical thinking with strong problem-solving and consultative skills • Ability to remain calm under pressure • Regular and reliable attendance

🏖️ Benefits

• Company Paid Basic Life & AD&D Insurance • Company Paid Short-Term Disability • Voluntary Long-Term Disability Insurance • Robust Wellness Program with incentives available to save money on medical insurance premiums • Supplemental Life, Accident, Cancer, Critical Illness, Identity Theft Protection and Legal Coverage • Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan • Health Savings Account with company core contribution and match • Flexible Spending Accounts • Dependent Care Savings Account • Dental Insurance Plan • Vision Insurance Plan • 9 Company Paid Holidays including the day after Thanksgiving • Generous paid time off programs for vacation and sick days • Employee Assistance Plan with access to Talk Space Therapy • Family Medical Leave • Paid Parental Leave (4 weeks) • Maternity benefits utilizing company paid short-term disability plus parental leave • Bereavement Leave • 401(k) Retirement Plan with a generous match per pay period • Student Loan Payment Match • Flexible work arrangements, including onsite, hybrid, or fully virtual options depending on role, location, and business needs • Training opportunities to maintain and expand travel knowledge and customer service skills