Outside Property Claim Associate

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🌶️ New Mexico – Remote

🌶️ New Mexico – Remote

💵 $52.6k - $86.8k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Travelers

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1853

💼 Consulting

📦 Logistics

🛡️ Insurance

Consulting • Logistics • Insurance

Travelers is a leading insurance company that focuses on providing secure and comprehensive coverage for both individuals and businesses. Their offerings span a wide range of areas including specialty and risk control, technology and analytics, underwriting, and sales. With a strong emphasis on community involvement, diversity, and sustainability, Travelers aims to provide excellent customer service while fostering a culture of continuous learning and professional growth. The company is committed to innovation and helping prepare for the future by planning for the unknown, making it an intellectually stimulating environment. Travelers operates internationally, with a presence in the US, Canada, and Europe, and offers career opportunities ranging from experienced professionals to emerging talents.

📋 Description

• Participate in structured training covering insurance policies, claim processes, systems, and procedures • Review, investigate, and document first-party property claims under close supervision • Gather information from policyholders, claimants, witnesses, and third-party providers • Investigate and evaluate relevant facts and documents, including leases, contracts, and bylaws • Determine and apply coverage for building damages according to policy terms • Establish the scope of building and contents damages for written or computer-assisted estimates • Communicate promptly and professionally with customers, claimants, and internal stakeholders • Maintain accurate claim activity records in claim management systems • Adapt to new technologies, system upgrades, and digital tool rollouts • Participate in the Catastrophe Response Program, including deployment to assist customers in other states • Access and inspect all areas of dwellings and structures, including roofs, attics, crawl spaces, and tight spaces • Perform other duties as assigned

🎯 Requirements

• High School Diploma or GED and one year of customer service experience • Bachelor’s Degree listed as an ideal candidate qualification • Previous internship or work experience in customer service or insurance • Willingness to obtain an active adjuster license where required by state law • Valid driver's license • Proficiency in Microsoft Office, including Word, Excel, and Outlook • Willingness to learn claims management and estimating software • Strong verbal and written communication skills • Ability to exercise sound judgment and make effective decisions within established authority • Exceptional customer service skills • Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively • Basic conflict resolution skills and willingness to learn negotiation techniques • Demonstrated openness to continuous learning, including AI and digital transformation • Ability to carry, set up, and climb a 38–49-pound ladder, walk on roofs, and enter tight spaces • Ability to obtain and maintain required insurance licenses and/or UAS Remote Pilot Certification; generally required insurance licenses must be obtained within three months of starting • Willingness and ability to reside in or relocate at personal expense to the assigned territory

🏖️ Benefits

• Health insurance for employees and eligible family members from the first day of employment • Travelers 401(k) dollar-for-dollar match up to the first 5% of eligible pay, subject to an annual maximum • Paying it Forward Savings Program with annual 401(k) contributions for eligible student loan payments • Pension Plan 100% funded by Travelers • Minimum of 20 days Paid Time Off annually • Nine paid company Holidays • Wellness program with tools, discounts, resources, and caregiving support • Mental health program with free professional counseling services, health coaching, and other resources • Matching Gift and Volunteer Rewards program • Remote/mobile work arrangement • Comprehensive training program including virtual, classroom, and on-the-job training