Borrower Account Services Representative II

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $17 - $21 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Trellis

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1979

📚 Education

🤝 Non-profit

Education • Non-profit

Trellis is a nonprofit 501(c)(3) organization that empowers individuals through post-secondary education and lifelong learning by providing guidance, tools, and resources to help student loan borrowers understand and manage their repayment options. The organization offers borrower-facing services (including the myTrellis payment app), informational resources, and partnerships with schools, servicers, and lenders to simplify financial decisions and support economic mobility.

📋 Description

• Assist borrowers by negotiating and monitoring repayment arrangements • Provides borrowers and authorized 3rd party representatives with detailed information about available repayment programs • Counsels borrowers regarding the importance of repayment and the consequences of non-payment • Researches and responds to borrower and employer correspondence • Monitors accounts to ensure repayment is initiated as agreed to by the borrower • Assists with transactional and demographic updates as required • Participates in training and other learning opportunities to ensure compliance and expand knowledge of company, position, and process.

🎯 Requirements

• High school diploma or equivalent • Preferred: Some college, up to or including an associate degree • Two (2) years office experience in loan servicing, collections, customer service, customer contact center, financial services, or student loan environment • Strong communication, numerical, analytical, critical thinking, and decision-making skills • Proficient in written and verbal communications • Strong understanding and ability to interpret and apply changing voluntary and involuntary repayment options • Demonstrated ability to utilize software, scripts, run queries, and tools appropriately • Demonstrated ability to prioritize work assignments and maintain activities within prescribed performance standards • Strong negotiation and/or collection skills • Strong, current knowledge of federal and state laws and regulations • Intermediate Microsoft Office product proficiency.

🏖️ Benefits

• Paid Holidays: 11 holidays + 1 floating holiday per year • Comprehensive benefits package including health, dental, vision, and retirement plans.