Customer Value Consultant

🔥 1 hour ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 47 days.
• No salary listed.

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Tricentis

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Series B on 2017-01

Enterprise • SaaS • Artificial Intelligence

Tricentis is a leading provider of enterprise test automation solutions, leveraging artificial intelligence to enhance software delivery through smarter, faster testing processes. The company offers a comprehensive suite of testing capabilities, including test automation, test management, performance testing, and data integrity solutions. Tricentis supports a wide array of applications and industries, with a focus on continuous testing for digital businesses. Their platform is designed to accelerate testing, ensuring quality at speed and reducing costs and risks associated with software changes.

📋 Description

• Own the Customer Success Plan for each customer, defining outcomes, milestones, and accountable actions • Drive value realization by evidencing progress and translating adoption and utilization data into ROI narratives • Lead Executive Business Reviews and build relationships from operational stakeholders through VP and C-level sponsors • Manage the transition from go-live into ongoing adoption and intervene when milestones slip • Maintain a holistic view of customer health across adoption, utilization, technical health, support experience, and commercial standing • Identify renewal risks at least 120 days out with documented mitigation plans, owners, and escalation paths • Coordinate Account Executives, Renewals, Technical, Support, Advisory, Professional Services, Product, and partner resources • Identify and qualify expansion signals and hand them to the Account Executive with a value rationale • Feed customer product feedback and unmet needs back into the business • Build relationships and assess portfolio health during the first 90 days • Maintain outcome-based Customer Success Plans and surface renewal risks by six months • Deliver measurable customer outcomes, adoption milestones, portfolio health, retention, and qualified expansion signals within twelve months

🎯 Requirements

• 5 to 8+ years of experience in Customer Success, Value Consulting, Account Management, Technical Account Management, or a comparable enterprise SaaS post-sales role • Demonstrated success improving adoption, demonstrating customer value, and managing a portfolio of recurring-revenue customers • Executive presence and ability to establish credibility with VP and C-level stakeholders • Ability to translate technology adoption into business outcomes, executive value narratives, and credible investment cases • Experience identifying customer risk, building mitigation and recovery plans, and supporting critical escalations • Understanding of recurring-revenue models, retention drivers, renewal risk, and expansion signals • Ability to align Sales, Technical, Support, Services, Product, Renewals, and partners without direct authority • Product knowledge sufficient to connect customer goals to Tricentis capabilities and resolve common first-line questions • Disciplined use of success plans, risk visibility, commitments, next steps, health indicators, and adoption metrics • Experience in software testing, quality assurance, or a related technology domain preferred • Experience supporting strategic enterprise customers in a SaaS environment preferred • Familiarity with executive business reviews, customer success planning, and value realization methodologies preferred • Experience with partner-led or co-sell customer engagement models preferred • Comfort constructively challenging customers and stakeholders preferred • Candidates must not be listed on government restricted party lists • Candidates must certify that employment would not violate sanctions or export control regulations

🏖️ Benefits

• Equal opportunity workplace • Employment subject to applicable global sanctions and export control compliance • Consideration without regard to protected characteristics

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