Lead Business Analyst

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TridentCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🤝 B2B

Healthcare • B2B

<TridentCare> TridentCare is a national provider of mobile and on-site diagnostic healthcare services, delivering digital X‑ray, ultrasound, EKG, laboratory/phlebotomy, and vascular access (PICC) services directly to patients in skilled nursing facilities, assisted living and hospice, at-home settings, correctional/behavioral facilities, government agencies, and commercial sites. The company emphasizes licensed, certified clinicians, strict regulatory accreditations (ACR, CLIA, CAP, COLA), and technology-enabled workflows via its TridentConnect EMR integrations and HITRUST‑certified platforms to streamline diagnostics and protect patient data. TridentCare partners primarily with healthcare providers and agencies to expand access, improve operational efficiency, and maintain continuity of care.

📋 Description

• Serve as a liaison between development teams and internal or external customers/end users • Gather business requirements, conduct needs assessments, and develop functional specifications • Communicate requirements through specifications, statements of work, project plans, and other documentation • Coordinate with developers, quality assurance teams, and users for process testing and user acceptance • Create BRDs, FRDs, process maps, data flows, system interaction documentation, user guides, and training materials • Translate business needs into functional specifications for system enhancements and workflow changes • Troubleshoot user issues and escalate as needed • Assist with project planning, execution, and closure of organizational initiatives • Collaborate with cross-functional teams to align and implement processes • Conduct data and transactional analysis to identify trends, gaps, root causes, and improvement opportunities affecting O2C performance • Ensure compliance with relevant regulations and healthcare industry standards • Provide hands-on support for business systems, especially order processing and customer fulfillment • Assist with configuration updates and operational tasks • Support system testing, validation, UAT, go-live monitoring, and system enhancements • Build and maintain operational reports and dashboards • Work with third-party vendors and internal developers on system integrations • Help train end users on new functionality and system updates

🎯 Requirements

• 10–15+ years of experience as a business analyst, preferably in healthcare or a related industry • 10 years of experience in OTC processes and applications in healthcare • Bachelor’s degree in Business, Information Systems/MIS, or a related field • Strong understanding of Order-to-Cash processes, including order management, billing, collections, and revenue recognition • Familiarity with healthcare applications, SQL, and project management methodologies • Experience with Agile project management methodologies • Experience with ServiceNow Agile, Jira, and Excel • Excellent communication skills and ability to work with technical teams and business users • Detail-oriented with strong organizational skills and ability to manage multiple priorities • Ability to analyze complex problems, identify root causes, and develop effective solutions • Strong analytical and problem-solving skills • Ability to work independently while collaborating in a team environment