Solutions Analyst – Pharmacy

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $55k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

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PointClickCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 Secondary Market on 2022-03

Healthcare • Consulting • Healthcare Insurance

PointClickCare is a cloud-based software provider focused on improving care collaboration and financial health in the healthcare industry. The company offers a comprehensive platform that connects care teams with important data, allowing for seamless care transitions and better patient outcomes. By streamlining operations for skilled nursing facilities, senior living communities, and other healthcare providers, PointClickCare helps reduce inefficiencies, manage medication orders, ensure compliance, and improve financial performance. PointClickCare also fosters innovation and quality improvements in healthcare through integrated care coordination and actionable insights across data silos.

📋 Description

• Provide customer support to clients administering, configuring, and using the application • Develop an in-depth understanding of cloud-based software to support processes and patient care in long-term care facilities • Resolve simple to moderately complex technical issues through log analysis, research, or problem recreation • Collaborate cross-functionally to deliver quality, satisfaction, and customer resolutions • Use and maintain the knowledge base, occasionally contributing new or updated content • Meet or exceed service delivery guidelines and key performance indicators • Document problems, investigative steps, and resolutions via phone, email, chat, and web portal in the help desk ticketing system • Work weekday shifts between 8am ET and 9pm ET, with occasional scheduled overtime, weekend, holiday, and on-call coverage • Participate in developing and improving operational tools and processes • Work autonomously or as part of a remote team toward organizational goals • Establish and maintain effective relationships with internal and external stakeholders

🎯 Requirements

• Post-secondary education required • Experience supporting and troubleshooting web-based software applications • Technical support experience is an asset • Degree or post-secondary education in Information Technology or a related technical field preferred • Experience with diagnostic tools for resolving customer issues preferred • Experience with API and service technologies and functions • Ability to work between 8am ET and 9pm ET on weekdays, with occasional overtime, weekend, holiday, and on-call coverage • Ability to handle clients professionally and confidently • Ability to manage concurrent tasks and prioritize work assignments • Critical thinking and time management skills • Ability to work autonomously or as part of a remote team • Ability to establish effective working relationships with internal and external stakeholders • Experience with IMM, pharmacy integrations, or HL7 workflows is a nice-to-have • PointClickCare EHR experience with Orders, eMAR, and pharmacy workflows is a nice-to-have • Knowledge of pharmacy operations and medication management workflows in skilled nursing and long-term-care facilities is a nice-to-have • Experience with Salesforce/Service Cloud • Exposure to AI tools and willingness to leverage them to improve work content and user experience

🏖️ Benefits

• Fulltime benefits • Overtime eligible • Shift work required eligibility • Flexible work arrangements • Growth opportunities • Training and development • In-office events including onboarding, team events, and semi-annual and annual team meetings