Business Analyst

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TridentCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🤝 B2B

Healthcare • B2B

<TridentCare> TridentCare is a national provider of mobile and on-site diagnostic healthcare services, delivering digital X‑ray, ultrasound, EKG, laboratory/phlebotomy, and vascular access (PICC) services directly to patients in skilled nursing facilities, assisted living and hospice, at-home settings, correctional/behavioral facilities, government agencies, and commercial sites. The company emphasizes licensed, certified clinicians, strict regulatory accreditations (ACR, CLIA, CAP, COLA), and technology-enabled workflows via its TridentConnect EMR integrations and HITRUST‑certified platforms to streamline diagnostics and protect patient data. TridentCare partners primarily with healthcare providers and agencies to expand access, improve operational efficiency, and maintain continuity of care.

📋 Description

• Work closely with business stakeholders and cross-functional teams including Sales, Customer Service, Finance, IT, and Warehouse to support daily operations and drive business value • Gather business requirements, conduct needs assessments, and develop functional specifications • Serve as liaison between development teams and internal/external customers or end users • Communicate requirements through specifications, statements of work, project plans, and other documentation • Coordinate with developers, quality assurance teams, and users to test processes and ensure functionality and user acceptance • Create BRD, FRD, and other business analysis documents • Translate business needs into functional specifications for system enhancements and workflow changes • Document current-state and future-state process maps, data flows, and system interactions • Develop and maintain business process, system configuration, and training documentation • Troubleshoot user issues and escalate as needed • Assist with project planning, execution, and closure • Collaborate with cross-functional teams to implement processes effectively • Conduct data and transactional analysis to identify trends, patterns, gaps, and improvement opportunities affecting O2C performance • Ensure process compliance with relevant regulations and healthcare industry standards • Provide hands-on support for business systems focused on order processing and customer fulfillment • Assist with configuration updates and operational tasks • Analyze workflows and recommend improvements to accuracy, speed, and customer experience • Support business teams during system testing and validation • Build and maintain operational reports and dashboards • Participate in system enhancements, requirement validation, UAT support, and go-live monitoring • Support integrations with third-party vendors and internal developers • Create user guides, process documentation, and training materials • Train end users on new functionality and system updates

🎯 Requirements

• Strong understanding of Order-to-Cash processes, including order management, billing, collections, and revenue recognition • Familiarity with healthcare applications, SQL, and project management methodologies • Excellent communication skills with technical teams and business users • Detail-oriented with solid organizational skills and ability to manage multiple priorities • Ability to analyze complex problems, identify root causes, and develop effective solutions • Strong analytical and problem-solving skills • Ability to work independently while collaborating in a team environment • 3+ years of experience as a business analyst, preferably in healthcare or a related industry • 3 years of experience in OTC processes and applications in healthcare • Bachelor's degree in Business, Information Systems/MIS, or related field • Experience with Agile project management methodologies • Experience with ServiceNow Agile, Jira, and Excel • Ability to perform the stated physical requirements, including standing, walking, sitting, reaching, and occasionally lifting or moving up to 15 pounds • Close vision, depth perception, ability to adjust focus, and no color visual deficiency