Triple Whale 🐳
51 - 200 employees
🛍️ eCommerce
☁️ SaaS
🤖 Artificial Intelligence
eCommerce • SaaS • Artificial Intelligence
Triple Whale is a comprehensive data platform designed for business intelligence, analytics, and marketing efficiency. It consolidates first-party and zero-party data into a single source of truth, offering brands reliable insights and powerful tools for data-driven decisions. Its features include AI-powered insights with Moby, customizable dashboards, forecasting tools, and integration with various e-commerce and marketing platforms. Trusted by over 20,000 brands, Triple Whale facilitates strategic growth, operational efficiency, and enhanced customer engagement through advanced data analytics and automation solutions.
Technical Product Support Specialist, Enterprise
Job not on LinkedIn
🔥 0 minutes ago
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Triple Whale 🐳
51 - 200 employees
🛍️ eCommerce
☁️ SaaS
🤖 Artificial Intelligence
eCommerce • SaaS • Artificial Intelligence
Triple Whale is a comprehensive data platform designed for business intelligence, analytics, and marketing efficiency. It consolidates first-party and zero-party data into a single source of truth, offering brands reliable insights and powerful tools for data-driven decisions. Its features include AI-powered insights with Moby, customizable dashboards, forecasting tools, and integration with various e-commerce and marketing platforms. Trusted by over 20,000 brands, Triple Whale facilitates strategic growth, operational efficiency, and enhanced customer engagement through advanced data analytics and automation solutions.
📋 Description
• Respond to enterprise customers across live chat, email, and direct channels • Maintain deep knowledge of internal and customer resources • Investigate and resolve complex technical issues • Use Moby as your copilot • Coach enterprise customers and their agencies on best practices • Partner closely with the account team • Be a senior escalation point for Technical Product Support team • Spot patterns across tickets • Help the next customer by contributing to the knowledge base
🎯 Requirements
• 3+ years of experience in customer support, technical support, customer success, solutions, or another client-facing technical role • A technical mind with depth • SQL fluency is a strong plus • An investigative, problem-solving mindset • A real interest in customer outcomes • Composure under pressure • Exceptional written and verbal communication • Familiarity with Intercom, HubSpot, Jira, or similar support and ticketing platforms.
🏖️ Benefits
• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options
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