Behavioral Health Team Lead

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Triplemoon

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

☁️ SaaS

🤝 B2B

🧘 Wellness

SaaS • B2B • Wellness

Triplemoon is a behavioral health company that integrates pediatric mental health services directly into primary care practices and employers’ offerings. They deliver evidence-based, collaborative care — including behavioral interventions, care coordination, psychiatric consultation, prescription management, and family education — supported by a patient-facing app and provider-facing workflows. Triplemoon partners with clinicians and organizations to expand access to pediatric behavioral health, improve outcomes, and create new revenue streams; many services are covered by commercial and Medicaid plans.

📋 Description

• Serve as the first point of contact for BHCMs on day-to-day operational and care delivery questions • Monitor team schedules, caseload distribution, and daily workflows to ensure consistent patient coverage • Support BHCMs in navigating complex patient situations, escalating to the Director of Behavioral Health and Chief Clinical Officer as appropriate • Promote a culture of accountability, clinical excellence, and psychological safety across the BHCM team • Conduct regular check-ins with individual BHCMs to surface operational barriers and support team morale • Conduct regular shadow sessions with BHCMs, providing structured, real-time feedback on clinical delivery and documentation • Complete chart audits to assess documentation quality, care cadence adherence, and registry accuracy • Identify patterns in quality gaps and escalate systemic issues to the Director of Behavioral Health • Support rollout and adherence to updated clinical workflows and SOPs as developed by the Manager of Education, Curriculum & Credentialing Registry Review Support • Attend weekly registry review meetings led by the Sr. Manager of Psychiatry • Capture and follow up on action items from registry review, coordinating with BHCMs to ensure timely implementation • Monitor patient engagement against clinical cadence guidelines and flag outliers for discussion at registry review • Serve as an operational liaison between the BHCM team and clinical leadership, surfacing workflow friction points and improvement opportunities • Support onboarding of new BHCMs in coordination with the Director of Behavioral Health and Manager of Education, Curriculum & Credentialing • Contribute to the development and refinement of clinical operating procedures based on day-to-day team experience • Assist in tracking BHCM performance metrics and provide input to the Director of Behavioral Health for performance management processes

🎯 Requirements

• Active clinical licensure (LCSW, LPC, LMFT, or equivalent) in at least one Triplemoon-supported state • Minimum 3 years of direct clinical experience in a behavioral health setting • Prior experience in a Collaborative Care Model (CoCM) or integrated behavioral health environment strongly preferred • Demonstrated ability to provide peer coaching, feedback, or informal leadership to clinical colleagues • Strong organizational skills and comfort managing multiple competing priorities in a fast-paced, remote environment • Proficiency with EHR platforms and registry-based care management workflows • Experience in a supervisory, lead, or team coordination role preferred • Familiarity with CMS documentation standards and billing-eligible encounter requirements under CoCM • Multi-state licensure or willingness to obtain licensure across Triplemoon's supported states • Experience with PHQ, GAD-7, PSC-17, or other standardized behavioral health screeners