Deployment Strategist

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 18%

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TRM Labs

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

₿ Crypto

📋 Compliance

🤝 B2B

Crypto • Compliance • B2B

TRM Labs is a blockchain intelligence company that provides transaction-monitoring, forensics, and compliance solutions for businesses and public-sector organizations dealing with cryptocurrencies. Their platform and products (examples: Compliance360, Investigation360, Seizure360, Supervision360, BlockInt API, MCP, wallet screening, Know-Your-Asset) help banks, crypto firms, regulators, law enforcement, and tax authorities detect, investigate, and block illicit crypto activity, support seizures, and meet AML/CTF and supervision requirements. TRM also offers training and certification (TRM Academy) and professional services such as incident response and capacity development.

📋 Description

• Own private-sector CTI customer deployments end to end, from onboarding through adoption, renewal, and expansion • Build and ship a working v1 deployment and onboarding playbook within the first 30 days • Use Claude to convert customer call recordings and account notes into tailored onboarding plans • Move analysts from one-off searches to recurring CTI workflows • Build production AI workflows using Salesforce, Gong, and product usage telemetry • Generate account health summaries and QBR drafts with AI • Define adoption benchmarks and use AI-generated health signals to identify at-risk accounts before renewal • Run business reviews with CISOs, CTI directors, and security leaders • Connect product usage to outcomes such as faster investigations, reduced exposure, and analyst time saved • Co-own renewals and expansions with the Account Director • Carry NRR and GRR targets alongside Sales • Identify expansion opportunities across workflows, teams, and use cases • Provide prioritized product feedback on adoption blockers, feature gaps, data coverage, and new use cases • Build deployment tooling inherited by future hires • Work with the Head of Customer Success, CRO, North America Sales, and Product • Participate in weekly customer syncs, biweekly health syncs, and POD calls • Support customers through mission-critical issues to resolution • Deliver a success metrics framework draft within six weeks and scope a high-impact expansion within 60 days

🎯 Requirements

• 5+ years in deployment strategy, onboarding, solutions engineering, customer success, or other post-sale roles • Proven ownership of NRR, GRR, and expansion metrics • Record of using AI to scale post-sale work • Background in cyber threat intelligence, security operations, threat hunting, incident response, or a CTI vendor or platform environment • Understanding of corporate CTI team operations, intelligence requirements, finished intelligence, and SOC/hunt-team handoffs • Fluency in threat actors, MITRE ATT&CK, vulnerability and exploitation intelligence, ransomware, and stealer logs • Experience building a deployment, onboarding, or customer success function or playbook from scratch • Production AI fluency and experience building repeatable AI workflows that synthesize multiple data sources • Ability to explain data logic and where human judgment remains in the loop • Executive presence with experience running QBRs with CISOs or equivalent security executives • Experience supporting enterprise customers across North American time zones • Experience with regulated industries such as financial services, insurance, telecom, and critical infrastructure • Primarily available during North American business hours • Nice to have: experience at a threat intelligence vendor, ISAC/ISAO, or corporate intelligence team • Nice to have: familiarity with third-party and supply chain risk or cyber insurance workflows • Nice to have: GCTI or GCIH certification • Ability to handle urgent customer needs outside standard hours when they arise • No educational credential is explicitly required

🏖️ Benefits

• Competitive benefits, wellness programs, and time away from work, varying by country and local employment requirements • Distributed-first/remote work arrangement • Flexible collaboration across regions and time zones • Minimal travel, approximately 10% of time • Direct access to leadership and high ownership • Professional growth and influence in building a new function • AI tools and workflows to accelerate work • Occasional customer travel and visits

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