Group Lead – Operations Account Management

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

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TruBridge

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

TruBridge is a healthcare solutions company specializing in revenue cycle management, electronic health records, patient access and engagement, and enterprise resource planning for healthcare providers. The company offers comprehensive, customizable services to hospitals, clinics, and ambulatory care facilities, aiming to improve financial health and operational efficiency. TruBridge's solutions include coding technology services, population health and data management, and outsourced revenue cycle management services. Their focus on data-driven insights and innovative products helps eliminate financial and operational obstacles, laying a foundation for long-term success in the healthcare industry.

📋 Description

• Oversee daily operational performance, battle cards, action plans, and key KPIs across assigned clients, including A/R days, cash performance, denial trends, and accuracy measures • Serve as the primary senior operational point of contact for clients and coordinate communication between client stakeholders and internal delivery teams • Translate client needs, issues, and requests into prioritized operational actions and execution plans • Identify operational risks and performance trends and guide corrective actions to prevent revenue leakage and service disruption • Ensure accurate reporting, consolidated performance insights, and clear status updates for internal leadership and client stakeholders • Lead operational work for domestic clients across assigned accounts • Review dashboards and performance data to identify trends, risks, and deficiencies; lead corrective action plans • Drive operational efficiency and reimbursement optimization through standardization, workflow alignment, issue triage, and cross-functional collaboration • Ensure consistent execution standards across teams and client portfolios • Maintain client relationships, resolve issues, and manage significant operational escalations with mitigation plans • Partner with operations, finance, payer relations, technology, and strategic client management teams • Ensure execution aligns with contractual requirements, billing standards, and service-level commitments • Oversee customer invoicing accuracy and support monthly invoicing processes; validate documentation and address discrepancies • Recruit, screen, and select candidates; orient new hires and maintain appropriate hiring plans • Manage employee performance, feedback, reviews, training, development, and corrective action • Mentor, guide, and coach direct reports • Administer internal policies and procedures and ensure staff data accuracy • Attend required meetings and remain current on industry trends, regulatory changes, and operational best practices • Perform additional duties as assigned

🎯 Requirements

• Bachelor’s degree or equivalent combination of education and relevant experience • 7+ years of progressive experience in hospital revenue cycle operations, with demonstrated leadership responsibility across billing and collections functions • 5+ years of manager experience • Advanced working knowledge of insurance regulations, reimbursement practices, coding interfaces, and automated billing workflows • Demonstrated ability to lead complex issue resolution, systemic root-cause analysis, and multi-team corrective actions • Strong executive-level communication skills with the ability to present operational insights, risks, and recovery plans clearly and effectively • Excellent analytical, organizational, and prioritization skills with a proven ability to manage competing demands • Advanced proficiency in Microsoft Office tools (Excel, Outlook, Word) and comfort interpreting multi-source reporting • Maintain current knowledge of hospital billing systems, government payer programs, third-party reimbursement policies, and applicable federal and state regulations • Maintain strict confidentiality of patient and client information • Comply with Equal Employment Opportunity laws, HIPAA, ERISA, and other applicable regulations • Preferred: Bachelor’s or Master’s degree in Healthcare Administration, Business, Finance, or related field • Preferred: 5+ years Medicare hospital billing experience and expertise with government payers • Preferred: Experience supporting multiple hospital billing platforms and/or EHR/RCM systems (e.g., Thrive, Epic, Cerner) • Preferred: Advanced revenue cycle analytics experience, including KPI governance, trend analysis, and executive reporting • Preferred: Prior experience in senior operational leadership, client escalations, service recovery, and cross-functional governance • Preferred: Experience overseeing invoicing processes, contract compliance validation, and operational performance frameworks