Team Lead – OAM

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 10%

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TruBridge

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

TruBridge is a healthcare solutions company specializing in revenue cycle management, electronic health records, patient access and engagement, and enterprise resource planning for healthcare providers. The company offers comprehensive, customizable services to hospitals, clinics, and ambulatory care facilities, aiming to improve financial health and operational efficiency. TruBridge's solutions include coding technology services, population health and data management, and outsourced revenue cycle management services. Their focus on data-driven insights and innovative products helps eliminate financial and operational obstacles, laying a foundation for long-term success in the healthcare industry.

📋 Description

• Monitor daily operational performance, battle cards, action plans, and KPIs for assigned clients, including A/R days, cash performance, denial trends, and accuracy measures • Serve as the primary operational liaison between clients/facility management and internal delivery teams • Translate client needs, issues, and requests into operational priorities and execution plans • Identify operational risks, analyze performance trends, and support issue resolution to prevent revenue leakage and service disruption • Ensure accurate reporting, status updates, and issue communication to stakeholders and client contacts • Lead operational work for domestic-only clients as needed • Review reports and dashboards; develop and implement corrective action plans • Lead tactical efforts to maximize efficiency and optimize reimbursement through standardized workflows, issue triage, and cross-functional collaboration • Address client inquiries promptly and escalate unbilled accounts, claim issues, and operational blockers • Coordinate with operations, finance, payer relations, technology, and client management/sales teams • Understand contract terms and ensure billing, invoicing, and service delivery comply with negotiated requirements • Maintain knowledge of hospital billing systems, government payer programs, reimbursement policies, and regulations • Maintain confidentiality of patient and client information • Attend required meetings and remain current on industry trends, legislative changes, and best practices • Ensure invoice accuracy and support monthly invoicing processes • Recruit, screen, select, orient, coach, and mentor staff • Manage performance reviews, feedback, development, training, policies, employee records, and compliance for direct reports • Perform other duties as assigned

🎯 Requirements

• Experience leading/managing a team of 5-10 direct reports (Claims Billers) • 5+ years of experience in Acute hospital revenue cycle functions with strong exposure to FULL-CYCLE billing and follow-up/collections and claim resolution • Working knowledge of insurance regulations, reimbursement practices, procedure and diagnosis coding, and automated billing workflows • Demonstrated ability to work issues to resolution, including complex account research, root cause identification, and corrective actions • Strong client-facing communication skills (written and verbal) with the ability to explain operational findings, timelines, and next steps clearly • Excellent critical thinking, organizational, and time-management skills with strong attention to detail, accuracy, and follow-through • Proficiency with Microsoft Office (Excel, Outlook, Word) and comfort working across multiple systems and reporting outputs • Bachelor’s degree or equivalent combination of education and relevant experience • Preferred: 2+ years Medicare hospital billing experience and/or demonstrated expertise with government payers (Medicare/Medicaid) • Preferred: Experience supporting hospital billing platforms and/or EHR/RCM systems (e.g., Thrive, Epic, Cerner, or comparable tools) • Preferred: Advanced revenue cycle analytics capability • Preferred: Prior experience in client management, escalations, service recovery, and cross-functional coordination • Preferred: Exposure to invoicing processes, contract compliance validation, and operational performance governance • Compliance with HIPAA, ERISA, Equal Employment Opportunity laws, and other applicable regulations

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