Team Lead, Operations Account Management

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TruBridge

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

TruBridge is a healthcare solutions company specializing in revenue cycle management, electronic health records, patient access and engagement, and enterprise resource planning for healthcare providers. The company offers comprehensive, customizable services to hospitals, clinics, and ambulatory care facilities, aiming to improve financial health and operational efficiency. TruBridge's solutions include coding technology services, population health and data management, and outsourced revenue cycle management services. Their focus on data-driven insights and innovative products helps eliminate financial and operational obstacles, laying a foundation for long-term success in the healthcare industry.

📋 Description

• Monitor daily operational performance, battle cards, action plans, and key KPIs for assigned clients, including A/R days, cash performance, denial trends, and accuracy measures • Act as the primary operational liaison between clients or facility management and internal delivery teams • Translate client needs, issues, and requests into actionable operational priorities and execution plans • Identify operational risks, analyze performance trends, and support issue resolution to prevent revenue leakage and service disruption • Ensure accurate reporting, clear status updates, and effective issue communication • Lead operational work for domestic-only clients as needed • Review statistical reports and dashboards; develop and implement corrective action plans • Lead tactical efforts to maximize operational efficiency and optimize reimbursement through standardized workflows, issue triage, and cross-functional collaboration • Ensure client inquiries are addressed promptly and proactively escalate risks such as unbilled accounts, claim issues, and operational blockers • Partner with operations, finance, payer relations, technology, and strategic client management/sales teams • Understand contract terms and ensure billing, invoicing, and service delivery comply with negotiated requirements • Maintain knowledge of hospital billing systems, government payer programs, reimbursement policies, and applicable regulations • Maintain confidentiality of patient and client information • Attend required meetings and remain current on industry trends, legislative changes, and best practices • Ensure customer invoice accuracy and support monthly invoicing processes • Recruit, screen, and select candidates; orient new hires; manage hiring plans and staff resources • Use performance management processes, provide feedback, conduct annual reviews, and address non-performance • Maintain current job descriptions and accurate staff records • Support training and organizational development programs • Mentor, guide, and coach direct reports • Communicate corporate matters and administer internal policies and procedures in accordance with corporate, HR, budgetary, and finance guidelines • Comply with employment laws and regulations

🎯 Requirements

• Bachelor's degree or equivalent combination of education and relevant experience • 5+ years of experience in hospital-based revenue cycle functions with strong exposure to billing and follow-up/collections and claim resolution • Working knowledge of insurance regulations, reimbursement practices, procedure and diagnosis coding, and automated billing workflows • Demonstrated ability to work issues to resolution, including complex account research, root cause identification, and corrective actions • Strong client-facing communication skills (written and verbal) with the ability to explain operational findings, timelines, and next steps clearly • Excellent critical thinking, organizational, and time-management skills with strong attention to detail, accuracy, and follow-through • Proficiency with Microsoft Office (Excel, Outlook, Word) and comfort working across multiple systems and reporting outputs • Preferred: 5+ years Medicare hospital billing experience and/or demonstrated expertise with government payers (Medicare/Medicaid) • Preferred: Experience supporting hospital billing platforms and/or EHR/RCM systems (e.g., Thrive, Epic, Cerner, or comparable tools) • Preferred: Advanced revenue cycle analytics capability (e.g., trending denials/underpayments, operational KPI reporting, dashboard interpretation) • Preferred: Prior experience in client management, escalations, service recovery, and cross-functional coordination • Preferred: Exposure to invoicing processes, contract compliance validation, and operational performance governance