Key Client Manager

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🤝 Client Partner

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TrueCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

💼 Consulting

🏭 Manufacturing

Logistics • Consulting • Manufacturing

TrueCommerce is a global cloud-based supply chain integration platform that connects businesses with trading partners to automate EDI, ERP integrations, marketplaces, and B2B eCommerce processes. The company provides managed EDI services, vendor-managed inventory (VMI), supplier enablement, API and marketplace integrations, and pre-built connectors for major ERP systems to streamline order-to-cash, procurement, and fulfillment workflows. TrueCommerce focuses on reducing manual processes, ensuring compliance with trading partners, and providing real-time visibility across procurement and fulfillment for B2B and enterprise customers.

📋 Description

• Meet or exceed monthly sales quotas by building and closing pipeline with existing customers • Manage a portfolio of top-tier enterprise customers with full responsibility for renewals and expansion • Develop deep, trust-based relationships at operational, technical, and executive levels • Identify optimization opportunities and recommend solutions that drive measurable improvement • Maintain updated and actionable pipeline opportunities • Develop and maintain joint success plans with enterprise accounts • Serve as a trusted advisor and strategic resource • Resolve customer challenges, navigate cross-functional teams, and escalate where necessary • Manage complex negotiations and executive-level business reviews • Act as the voice of the customer within TrueCommerce and align Product, Support, Professional Services, and Leadership • Contribute to pilot programs, initiatives, and strategic efforts within Client Management • Maintain detailed and accurate CRM records • Monitor and act on customer health data in ChurnZero to identify risk, optimize adoption, and drive expansion • Stay current on TrueCommerce’s product roadmap, industry trends, and enterprise best practices • Participate in department meetings, training sessions, and ongoing educational activities • Leverage approved AI tools and automation to streamline workflows and improve process accuracy and consistency • Execute other responsibilities and strategic initiatives as assigned

🎯 Requirements

• Bachelor's degree in Business or equivalent experience • 10+ years of Account Management or Customer Success experience managing existing customers • 3+ years managing enterprise or top-tier accounts with a strong focus on retention and growth • Proven history of overperformance against retention, renewal, and upsell quotas • Strong technical aptitude with the ability to understand complex integration environments and SaaS ecosystems • Confidence and skill communicating with executive-level customer stakeholders • Exceptional listening, relationship-building, and problem-solving abilities • Highly organized with strong attention to detail and the ability to manage multiple priorities • Working knowledge of EDI or Supply Chain solutions strongly preferred • Willingness to work extended hours as needed to support enterprise customer demands

🏖️ Benefits

• Remote first and casual work environment • 401k with 3.5% company match and vested after 2 years • 20 PTO days • 1 birthday day off • 3 summer days • 1 Volunteer day • 11 company holidays • Medical, dental, vision and other life/health insurance plans • Paid parental leave • Wellness reimbursement program

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