Manager, TechOps

🕒 September 23

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

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TrueCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

💼 Consulting

🏭 Manufacturing

Logistics • Consulting • Manufacturing

TrueCommerce is a global cloud-based supply chain integration platform that connects businesses with trading partners to automate EDI, ERP integrations, marketplaces, and B2B eCommerce processes. The company provides managed EDI services, vendor-managed inventory (VMI), supplier enablement, API and marketplace integrations, and pre-built connectors for major ERP systems to streamline order-to-cash, procurement, and fulfillment workflows. TrueCommerce focuses on reducing manual processes, ensuring compliance with trading partners, and providing real-time visibility across procurement and fulfillment for B2B and enterprise customers.

📋 Description

• Lead the EMEA Regional Operations Hub as the regional pillar of the global hub-and-spoke infrastructure model • Execute the global infrastructure roadmap and enterprise standards within EMEA, adapting for regional requirements including data residency and GDPR considerations • Serve as the senior regional escalation point for infrastructure matters and represent EMEA priorities to global infrastructure leadership • Partner with regional business leaders to align IT infrastructure services with local business needs • Oversee infrastructure operations, network operations, and database operations across EMEA • Lead Level 2 application support and site reliability practices for the region • Own regional business services including incident management, problem management, change execution, service requests, monitoring and alerting, access and identity, capacity management, backup and recovery, and local support • Drive automation and operational efficiency across monitoring, patching, and provisioning processes • Leverage AI and automation to scale operational capacity, improve efficiency, reduce manual effort, and accelerate consistent service delivery • Manage regional vendor relationships and service-level agreements • Report regional infrastructure performance and risks to global infrastructure leadership • Manage the EMEA infrastructure budget and ongoing spend • Partner with finance and procurement to optimize vendor spend and improve cost transparency • Build, mentor, and retain a high-performing EMEA infrastructure and operations team • Establish accountability, ownership, and measurable delivery through clear performance metrics • Lead hiring and performance management for the regional organization

🎯 Requirements

• 8+ years of experience in IT infrastructure, systems engineering, or technology operations • 3+ years leading teams • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline • Proven experience managing regional or multi-site infrastructure operations across cloud, hybrid, and on-premises environments • Hands-on experience in networking, cloud platforms (Azure preferred), virtualization, and storage • Strong grounding in ITIL-aligned service management (incident, problem, and change management) • Experience with infrastructure monitoring, automation, and orchestration tools • Demonstrated ability to apply AI-enabled tools and automation to improve operational scale, team productivity, process efficiency, and service reliability • Solid understanding of cybersecurity, backup & disaster recovery, and compliance frameworks including GDPR • Prior budget management experience • Excellent communication skills, with the ability to work across regional and global teams • Experience operating within a global hub-and-spoke or follow-the-sun support model preferred

🏖️ Benefits

• Time to recharge, with holiday and leave to rest and reset • Support for your health and wellbeing, both physical and mental • Retirement savings and protection benefits that help you plan ahead • Learning and development, with room to grow your career as we do • Flexibility in how and where you work, built around your team • A culture where people help each other and share the win

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