Customer Success Manager

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TrueComp

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

TrueComp is a cloud-based software and services company that provides workforce analytics, benchmarking, labor costing, and actuarial insights specifically for public sector organizations. Its platform delivers real-time compensation data, pension/OPEB and GASB modeling, financial forecasting, and tools to support labor negotiations and budget planning. TrueComp also offers managed services, implementation, training, and consulting to help municipalities, school districts, and agencies modernize compensation decisions and fiscal planning.

📋 Description

• Own a book of 50–75 public agency accounts from real platform usage through annual renewal • Own retention and adoption across the account book • Manage 15–20 named accounts on a set cadence and cover remaining accounts through scheduled check-ins and usage-based triggers • Own every renewal conversation from early positioning through signed agreement • Start renewal planning 120 days in advance • Negotiate pricing and terms within approved authority and escalate exceptions to the COO with recommendations • Manage purchase orders, fiscal year timing, contract amendments, and applicable re-bid requirements • Forecast renewals accurately and identify risks early • Maintain a defensible account health view for forecast reviews • Build relationships with HR and finance leadership at public agencies • Understand customer operating calendars, including budget adoption, bargaining cycles, and council meetings • Run named-account cadences covering usage, budget and negotiation cycles, and open issues • Own escalations end to end with support from support, product, or executives as needed • Identify and qualify expansion opportunities and hand them to sales with relevant context • Route customer feedback and feature requests into the product roadmap process • Work with the Onboarding Specialist from kickoff through transition to ownership • Share recurring friction, competitive pressure, and emerging use cases with the broader team • Track account activity, renewal forecasts, and escalations in Salesforce • Contribute to the customer success playbook and help define company processes

🎯 Requirements

• Direct experience inside or alongside public sector HR or finance • Working knowledge of compensation benchmarking, labor costing, or actuarial analysis • Direct ownership of renewal outcomes in a prior role, including pricing conversations and negotiation • Working knowledge of public sector procurement, including purchase orders, fiscal year cycles, contract amendments, and competitive re-bid requirements • 3–5 years managing customer relationships with direct retention and renewal accountability • SaaS experience preferred, not required • Ability to manage a book of 50–75 accounts independently, prioritizing without close supervision • Clear and concise written communication • Salesforce experience preferred • Prior work at a company under 100 employees preferred • Data literacy sufficient to interpret usage reports