Principal Product Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $190k - $240k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

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Logo of True Link

True Link

51 - 200 employees

Founded 2014

🏥 Healthcare

💼 Consulting

⚖️ Legal

💰 $35M Series B on 2020-07

Healthcare • Consulting • Legal

True Link is a company that provides financial solutions aimed at protecting spending and preventing fraud for individuals with complex needs and those who care for them. They offer services such as the True Link Visa® Prepaid Card, which enables families and professionals to manage and safeguard the financial resources of vulnerable people, including elders and individuals with disabilities. True Link also manages investment funds and provides trust administration services through its subsidiary, True Link Financial Advisors, LLC. The company serves a wide array of clients, including care agencies, professional fiduciaries, non-profit trustees, and families, offering customizable financial tools and real-time alerts to assist in money management and fraud prevention.

📋 Description

• Lead end-to-end product design for the Card Platform, including mobile UX iterations, new products, product-led growth experiments, and AI-powered features such as receipt management • Support design needs for the Trust & Invest business through product iterations and customer-request solutions • Lead customer insight and research initiatives, including interviews, usability tests, and concept testing • Synthesize research findings into design implications for near-term decisions and longer-term roadmap planning • Advocate for the user perspective in cross-functional discussions • Partner with product and engineering leadership to shape requirements and balance customer discovery with forward momentum • Represent design in client-facing settings when needed • Produce polished designs using existing design patterns and maintain coherence across the product suite • Handle new features, incremental iterations, mobile polish, and sales-support materials • Collaborate day-to-day with product managers and engineering leads • Report to the Head of Design

🎯 Requirements

• 8+ years of product design experience • Experience working in lean team environments • End-to-end product design experience from discovery and concept development through interaction design and QA • Experience designing complex products for multiple user types with different contexts and needs • Ability to proactively conduct customer interviews, usability tests, and concept testing • Ability to collaborate with product managers, engineers, and non-design stakeholders • Ability to present design decisions and rationale to senior stakeholders and external partners • Experience with mobile UX, design patterns, and product quality • Familiarity with AI-powered product features is a plus • Experience in fintech, financial services, or regulated products is a plus • Experience designing for caregivers, older adults, or people with complex needs is a plus • Legally authorized to work in the United States • Remote role in the United States • Application form asks whether the applicant has 10 or more years of product management experience, fintech product management experience owning a client-facing product end-to-end, experience managing client-facing end-to-end products, and experience using AI tools to build interactive prototypes or products

🏖️ Benefits

• Health, dental, and vision coverage • Paid parental leave • 12 paid holidays each year • Professional development budget • Generous vacation • Remote work from home across the US • Virtual team connection and in-person team get-togethers • Competitive wages

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