Client Success Executive – Prescription Benefit Management

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

TrueScripts Management Services

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

TrueScripts Management Services is dedicated to providing exceptional prescription benefit management services. With a focus on delivering maximum savings and amazing care, TrueScripts works closely with members, clients, brokers, and prescribers to offer personalized and customized solutions. The company prides itself on transparency and efficiency, featuring a 24-48 hour turnaround time for prior authorization requests and a commitment to customer service, ensuring that real people are available to assist over 99% of the time.

📋 Description

• Act as a senior liaison between TrueScripts and its clients • Drive business growth by ensuring client renewal and retention • Lead the strategic account team, including client success, clinical, and data analytics • Own client satisfaction and service delivery • Resolve client questions and issues by telephone and email • Oversee execution of the communication plan • Build strong internal and client relationships through proactive interactions • Collaborate with account management, clinical, member care, business analyst, data analytics, and business development teams • Analyze claims data to identify drug trends, financial performance, and cost-saving opportunities • Apply expert knowledge of TrueScripts proprietary programs • Execute client renewals and build relationships with key client stakeholders • Coordinate client review meetings, including scheduling, reporting, materials, and accommodations • Use CRM and proprietary claims adjudication software • Lead client meetings and lunch-and-learn meetings • Adjust plan parameters with the POD as directed by the client or broker • Oversee onboarding for new clients involving the client, broker, TPA, and data vendor • Participate in introductory and enrollment meetings with employees

🎯 Requirements

• Values aligned with Integrity, Respect, Innovation, and Service • Prescription Benefit Management experience • Reside in the Western United States • College degree or equivalent experience preferred • Five+ years of cumulative Account Management/Client Success experience in a PBM setting or equivalent client-facing health/benefits experience required • Experience managing employer groups or health plan accounts preferred • Valid and current driver’s license • Ability to travel up to 25% of the time if needed • Client-facing presentation experience preferred • Ability to interface with clients and owners and provide solutions to problems • Proficient in all Microsoft Office products • Flexible and able to work as a team player • Strong attention to detail • Ability to prioritize and strong organizational skills • Ability to perform multiple tasks simultaneously • Ability to communicate and work effectively under stress while maintaining confidentiality • Self-motivated and able to work with little supervision • Adaptable and able to accept periodically changing responsibilities

🏖️ Benefits

• A wide range of health insurance options including medical, dental and vision • A strong salary and bonus program • A robust 401k and company match • Employee Stock Ownership Plan (ESOP) with annual stock allocations • Employee Assistance Program • Wellness program including financial incentives, chiropractic and massage services, and fitness stipends • Dream Manager Program • A cohesive, family-based culture • Charitable contributions and volunteer time • Lots of celebrations