Inbound Sales Specialist – Pacific Time Hours

🔥 0 minutes ago

🏈 Alabama, Florida, +4 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🎰 Nevada – Remote 🗽 New York – Remote ☕ Washington – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🤑 Sales

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Trupanion

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🏥 Healthcare

📣 Marketing

🛡️ Insurance

💰 $60M Post-IPO Equity on 2020-11

Healthcare • Marketing • Insurance

Trupanion is a leading provider of pet insurance, offering comprehensive coverage for dogs and cats. With over 25 years in the industry, Trupanion provides unlimited payout plans and real-time payment at checkout through its VetDirect Pay™ system, ensuring pets receive immediate care without financial stress for the owners. Trusted by over a million pet parents and veterinarians, Trupanion is known for its extensive coverage that includes hereditary conditions, advanced dentistry, allergies, and more. The company emphasizes ease of use with a 24/7 customer service line and a commitment to helping pets through every stage of life.

📋 Description

• Educate and support prospective Trupanion customers through inbound warm leads, phone calls, and email interactions • Build trust and rapport with pet parents using a consultative approach to understand needs and recommend appropriate coverage solutions • Educate potential customers on the value and benefits of Trupanion coverage • Use call control, active listening, and objection-handling techniques throughout the sales process • Navigate customer concerns and sensitive conversations with empathy, authenticity, professionalism, and solution-oriented communication • Guide customers through the enrollment process and provide a seamless customer experience • Manage high inbound call volumes while balancing customer experience, efficiency, productivity, and individual sales goals • Demonstrate ownership, accountability, and adaptability as responsibilities, processes, and workflows evolve • Navigate multiple systems and tools to deliver an efficient customer experience • Prioritize and manage time effectively while maintaining attention to detail and productivity • Document customer interactions and maintain detailed records in the CRM system • Troubleshoot common technical issues independently and adapt to new tools or system updates • Complete training Monday through Friday, 8:00 AM–5:00 PM Pacific Time; training duration varies based on P&C licensing status

🎯 Requirements

• 2+ years of successful sales experience in a high-volume B2C sales or inbound call center environment • Proven track record of meeting or exceeding individual sales goals, productivity expectations, and performance metrics in a fast-paced environment • Demonstrated ability to build genuine rapport quickly, overcome objections, and confidently guide customers through the sales process using a consultative and solution-oriented approach • Strong written and verbal communication skills • Experience handling high-volume inbound customer interactions while balancing empathy, professionalism, efficiency, productivity, and strong call control • Demonstrated sense of ownership, adaptability, and resilience in a metrics-driven and fast-paced environment • Experience navigating multiple digital platforms simultaneously and accurately documenting customer interactions and policy information in CRM systems • Strong aptitude for identifying customer needs, recommending tailored solutions, and building trust through empathetic and customer-focused communication • Self-motivated with strong time management skills and ability to maintain productivity and focus in a remote work environment • Strong technical troubleshooting skills and comfort using technology independently in a remote environment • Experience working remotely in a private setting with reliable hard-wired internet connection and distraction-free home-office setup • Must hold or be able to obtain and maintain an active P&C license in your state of residence • Must be willing and able to obtain and maintain additional licenses in other U.S. states and applicable Canadian provinces, as required for the role • Applicants must be authorized to work for any employer in the U.S. • Alabama, Florida, Georgia, Illinois, Nevada, and New York applicants must already hold an active P&C license • Applications from California, New Jersey, Oregon, and Massachusetts residents are not currently considered • Reliable, stable hard-wired Ethernet internet connection required; Wi-Fi, satellite, and mobile hotspots are not permitted • Willingness and ability to work five 8-hour shifts per week, Friday through Tuesday, 11:30 AM–8:00 PM Pacific Time, including nights, weekends, and federal holidays as needed • Mandatory attendance, active participation, and camera use during training

🏖️ Benefits

• Uncapped monthly bonuses based on individual performance • Restricted Stock Units granted to all new team members; new hire grants vest over 4 years • $1,500 sign-on bonus for candidates who currently hold an active P&C license • Licensing coursework and paid study time during the first three weeks of P&C training for candidates who are not currently licensed • Full medical, dental, and vision benefits at no cost to the employee • Four weeks of paid time off • 9 paid float holidays • Five-week sabbatical after five years of employment • Open, casual, pet-friendly, and fun office environment • Free medical health insurance for your pet (1 dog or cat) • Paid time off to volunteer at nonprofit organizations • Free on-site gym • Free dog walking services for office pets during business hours • Free parking • Paid ORCA cards