Inbound Sales Specialist

🔥 1 hour ago

🏈 Alabama, California, +9 more states – Remote

🏈 Alabama – Remote 🏄 California – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🤑 Sales

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Trupanion

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🏥 Healthcare

📣 Marketing

🛡️ Insurance

💰 $60M Post-IPO Equity on 2020-11

Healthcare • Marketing • Insurance

Trupanion is a leading provider of pet insurance, offering comprehensive coverage for dogs and cats. With over 25 years in the industry, Trupanion provides unlimited payout plans and real-time payment at checkout through its VetDirect Pay™ system, ensuring pets receive immediate care without financial stress for the owners. Trusted by over a million pet parents and veterinarians, Trupanion is known for its extensive coverage that includes hereditary conditions, advanced dentistry, allergies, and more. The company emphasizes ease of use with a 24/7 customer service line and a commitment to helping pets through every stage of life.

📋 Description

• Educate and support prospective Trupanion customers through inbound warm leads, phone calls, and email interactions • Build trust and rapport with pet parents using a consultative approach to understand needs and recommend coverage solutions • Explain the value and benefits of Trupanion pet medical insurance • Use call control, active listening, and objection-handling techniques throughout the sales process • Address customer concerns and sensitive conversations with empathy, authenticity, professionalism, and solution-oriented communication • Guide customers through enrollment and deliver a seamless customer experience • Manage high inbound call volumes while balancing customer experience, efficiency, productivity, and sales goals • Manage evolving responsibilities, processes, and workflows with ownership and adaptability • Navigate multiple systems and tools to provide an efficient customer experience • Prioritize time and maintain attention to detail and productivity in a high-volume contact center • Document customer interactions and maintain detailed CRM records • Troubleshoot common technical issues independently and adapt to new tools and system updates • Work five 8-hour shifts weekly, Friday through Tuesday, 11:30 AM–8:00 PM Pacific Time, with Wednesdays and Thursdays off • Complete weekday training from 8:00 AM–5:00 PM Pacific Time; camera-on attendance and active participation are mandatory

🎯 Requirements

• 2+ years of successful sales experience in a high-volume B2C sales or inbound call center environment • Proven track record of meeting or exceeding individual sales goals, productivity expectations, and performance metrics in a fast-paced environment • Ability to build genuine rapport quickly, overcome objections, and confidently guide customers through the sales process using a consultative and solution-oriented approach • Strong written and verbal communication skills • Experience handling high-volume inbound customer interactions while balancing empathy, professionalism, efficiency, productivity, and strong call control • Demonstrated ownership, adaptability, and resilience in a metrics-driven and fast-paced environment • Experience navigating multiple digital platforms simultaneously and accurately documenting customer interactions and policy information in CRM systems • Ability to identify customer needs, recommend tailored solutions, and build trust through empathetic, customer-focused communication • Self-motivated with strong time management skills and ability to maintain productivity and focus in a remote work environment • Strong technical troubleshooting skills and comfort using technology independently in a remote environment • Experience working remotely in a private setting with reliable hard-wired internet and a distraction-free home-office setup • Must hold or be able to obtain and maintain an active P&C license in the state of residence • Must be willing and able to obtain and maintain additional licenses in other U.S. states and applicable Canadian provinces as required • Reliable and stable hard-wired Ethernet internet connection; wireless, satellite, and mobile hotspots are not permitted • Must be authorized to work for any employer in the U.S.; Trupanion cannot sponsor or take over sponsorship of an employment visa

🏖️ Benefits

• Uncapped monthly bonuses based on individual performance • Restricted Stock Units granted to all new team members, vesting over 4 years • $1,500 sign-on bonus for candidates who currently hold an active P&C license • P&C licensing coursework and paid study time during the first three weeks of P&C training for candidates who are not currently licensed • Full medical, dental, and vision benefits at no cost to the employee • Four weeks of paid time off • 9 paid float holidays • Five-week sabbatical after five years of employment • Open, casual, pet-friendly, and fun office environment • Free medical health insurance for one dog or cat • Paid time off to volunteer at nonprofit organizations • Free on-site gym • Free dog walking services for office pets during business hours • Free parking • Paid ORCA cards