Senior Onboarding Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $65k - $75k / year

⏰ Full Time

🟠 Senior

🚀 Onboarding Specialist

👻 Ghost score 0%

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Trustwell

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🍽️ Food & Beverage

🏥 Healthcare

📦 Logistics

Food & Beverage • Healthcare • Logistics

Trustwell is a software and services company that provides compliance, traceability, label formulation, and quality management solutions for the food and supplement industries. Its Trustwell Connect platform (combining Genesis and FoodLogiQ products) offers SaaS tools for nutrition and recipe formulation, regulatory labeling, supplier compliance, supply-chain traceability, recall management, and an AI regulatory assistant (AskReg). Trustwell serves food manufacturers, retailers, restaurants, distributors, and supplement makers to help them meet regulatory requirements, accelerate product development, and improve supply chain transparency.

📋 Description

• Lead complex onboarding projects with strategic enterprise customers, ensuring timely delivery and high-quality service • Mentor onboarding team members on best practices, conflict resolution, and project management techniques • Collaborate with Product, Engineering, and Customer Success to provide customer feedback and influence platform improvements • Serve as a subject matter expert in FoodLogiQ software configuration and process design • Provide consultative guidance to maximize platform value • Communicate project progress, risks, and mitigation strategies to internal stakeholders and customers • Develop and host internal and external training sessions • Provide hands-on support for technical configuration, data analysis, and supply chain partner onboarding • Identify opportunities to expand services or improve the customer experience • Develop strategic insights and recommendations to enhance Supplier Onboarding processes, increase platform adoption, and drive services revenue • Help administer team tools and documentation • Participate in user acceptance testing and provide customer onboarding feedback • Align onboarding outcomes with long-term business goals and platform adoption • Support strategic planning and continuous improvement projects within Professional Services • Serve as a liaison between customers and internal teams • Transition customers from Professional Services to Customer Success Management • Perform other duties as assigned or required

🎯 Requirements

• Proven track record of leading onboarding projects with enterprise customers • Strong project management skills, including risk identification, timeline management, and stakeholder communication • Experienced mentor and collaborator with the ability to coach others and support team development • High emotional intelligence and excellent interpersonal skills • Outstanding written and verbal communication, including client presentations and executive summaries • Strong analytical skills with expertise in Excel, Google Sheets, and data manipulation tools (e.g., Power Query, Power Automate) • Comfortable navigating cross-functional relationships and advocating for customer needs internally • Bachelor’s degree in Business, Marketing, Project Management, or similar; preferred • 2+ years of experience in Project Management, or in a similar customer success onboarding role; required • Certificate in Project Management (PMP); preferred • Experience with FoodLogiQ, Salesforce, JIRA, Gantt charts, Smartsheet, Python, Workato, Harvest, Auth0, or similar tools; preferred • Experience in designing, presenting, and maintaining training video content; preferred • Experience using Camtasia is a plus • Acceptable background and references required upon conditional offer

🏖️ Benefits

• Full healthcare benefits, including medical, dental, and vision • Supplemental benefits, including STD, LTD, HSA, 401k, etc. • Responsible Time Off (PTO) + Holiday Pay • Competitive Compensation + Bonus! • Annual bonus of up to 10% • Participation in the company’s equity program • Excellent culture and growth opportunities