Salesforce Functional Business Analyst – CRM, Marketing Content

🔥 0 minutes ago

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

👻 Ghost score 10%

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TruSummit Solutions

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💼 Consulting

🏢 Enterprise

☁️ SaaS

Consulting • Enterprise • SaaS

TruSummit Solutions is a unique Salesforce consultancy that partners with businesses to implement innovative technology solutions tailored to their specific needs. They offer a comprehensive range of services, including strategic consulting, business process optimization, data strategy, and managed services, all aimed at maximizing the investment in Salesforce. With over 14 years of experience and a focus on creating customized solutions, TruSummit Solutions is dedicated to enhancing business performance and measuring success through effective Salesforce implementations.

📋 Description

• Partner with the Marketing Content Product Owner and business stakeholders to understand business objectives, challenges, and priorities • Gather, analyze, and document functional business requirements for Salesforce CRM enhancements and marketing-related initiatives • Translate business needs into clear user stories, acceptance criteria, and actionable development requirements • Facilitate stakeholder discussions, clarify requirements, identify dependencies, and align expectations • Evaluate business processes and recommend improvements leveraging Salesforce capabilities • Maintain, refine, and prioritize the product backlog based on business value and delivery capacity • Break down complex requirements into user stories deliverable within Agile sprint cycles • Participate in backlog grooming, sprint planning, daily standups, sprint reviews, and retrospectives • Support story estimation, dependency identification, functional clarification, testing, UAT, and validation of completed functionality • Assess Salesforce requirements and recommend practical, scalable solutions • Partner with Salesforce administrators, developers, and solution architects to ensure technical feasibility and platform best practices • Improve CRM processes, automation, data quality, and user experience • Support Salesforce enhancements and integrations across the CRM ecosystem • Support marketing operations, content workflows, campaign needs, and customer engagement capabilities • Communicate project progress, risks, dependencies, and decisions to business and technical stakeholders • Ensure solutions align with business goals, organizational standards, and applicable pharmaceutical industry compliance requirements

🎯 Requirements

• 5+ years of experience in a functional Business Analyst, Salesforce Business Analyst, or similar CRM-focused role • Strong hands-on functional knowledge of Salesforce CRM, including its core capabilities, workflows, configurations, and business applications • Demonstrated experience gathering business requirements, writing user stories, and defining acceptance criteria • Proven ability to collaborate with business stakeholders and Product Owners to prioritize and manage Agile backlogs • Experience breaking down and sizing business requirements into manageable work items suitable for sprint delivery • Strong understanding of Agile/Scrum methodologies, sprint planning, backlog refinement, and iterative software delivery • Experience supporting marketing-related business processes, content workflows, or CRM-driven marketing initiatives • Ability to communicate effectively with both technical and nontechnical stakeholders • Strong analytical, problem-solving, organizational, and documentation skills • Experience supporting UAT, functional testing, and release readiness activities • All applicants must be authorized to work in the United States

🏖️ Benefits

• Medical, Dental, and Vision insurance • Flexible schedule • Unlimited Paid time off • Employer-Matching 401k Retirement Plan • Funding for each employee’s professional development • Reimbursement for health club memberships & internet/phone

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