Contact Center Sales Agent

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The Travel Corporation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1920

🏨 Hospitality

💼 Consulting

✈️ Travel

Hospitality • Consulting • Travel

The Travel Corporation is a global travel and tourism company committed to providing transformative travel experiences. With a passion for exploring the world, the company offers a variety of travel styles and destinations, from guided luxury tours to tailor-made adventures. Their focus on sustainability is evident through initiatives like the TreadRight Foundation, which works to make travel a positive force for good by addressing impacts on the planet, people, and wildlife. As a family of brands, The Travel Corporation aims to fulfill the human urge for connection and learning through travel, while adhering to a sustainability strategy aligned with the UN Global Goals.

📋 Description

• Convert qualified leads into bookings through phone, email, and chat using a consultative sales approach • Own the sales pipeline in Salesforce, logging activity, tracking follow-ups, and managing opportunities to closure • Drive revenue across B2C and B2B channels by recommending suitable travel experiences • Follow up with leads and conduct outbound re-engagement • Deliver exceptional service while meeting KPIs for conversion, retention, call quality, and guest satisfaction • Maintain knowledge of product offerings, brand promotions, and travel trends • Participate in enablement sessions, share best practices, and contribute to collective goals • Build loyalty and repeat business through personalized service and long-term relationships • Support a 7-day contact center operation through rotating shifts, including mornings, evenings, weekends, and occasional holidays • Support overtime needs during peak periods

🎯 Requirements

• Goal-oriented and able to achieve and exceed quotas in a target-driven environment • Consultative selling skills, including asking effective questions, active listening, and product guidance • Salesforce CRM fluency for managing leads, tracking activity, and driving conversions • Understanding of both B2B and B2C sales and support • Relationship-building and rapport-building skills • Ability to collaborate and contribute to a positive sales culture • Experience working in a highly structured, performance-driven, fully remote environment with clear expectations and accountability • Schedule flexibility to support a 7-day contact center operation through rotating shifts, including mornings, evenings, weekends, and occasional holidays • Willingness to support overtime during peak seasons • Willingness to become TICO Certified within the first 60 days of employment • Ability to start full-time on October 7, 2026, if hired

🏖️ Benefits

• Competitive base compensation of $18/hour • Uncapped performance-based incentives • High performers typically average about $10,000 in additional annual incentive earnings • Learning budget • Professional training programs • Career advancement pathways • Paid volunteer days • Participation in sustainability-focused initiatives • TTC covers the cost of the initial TICO certification attempt