Bilingual Healthcare Customer Service Representative, Vietnamese-English

🔥 1 minute ago

🏄 California – Remote

🏄 California – Remote

💵 $21 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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TTEC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

🤝 B2B

🏢 Enterprise

💰 $1.5G Post-IPO Debt - TTEC on 2021-11

Consulting • B2B • Enterprise

TTEC is a global customer experience (CX) and digital services company that designs and operates customer care, sales, and technical support solutions for brands. It combines large-scale contact-center operations (including remote/work‑from‑home agents), workforce management, analytics and CX technology to help enterprise clients with customer service outsourcing, digital transformation and experience design. The company also recruits and trains customer service and technology professionals worldwide and emphasizes culture, inclusion, and employee benefits.

📋 Description

• Answer incoming calls from customers • Engage thoughtfully with customers to understand their needs • Conduct research across multiple systems to resolve questions • Provide clear, accurate information to help consumers navigate healthcare options • Manage a high volume of interactions while maintaining quality and professionalism • Follow a set schedule, including designated breaks and lunches • Support consumers with questions related to healthcare benefit needs • Participate in instructor-led online training using webcam video and audio • Contribute to customer experience and overall team success • Report to a Team Lead

🎯 Requirements

• At least 6 months of customer service experience • Bilingual in English and Vietnamese • High school diploma or equivalent • Strong empathy, patience, and attentiveness to customers’ needs • Comfort working with computer systems and Windows-based applications • A distraction-free, designated home workspace • A secure, high-speed wired internet connection with minimum 25 Mbps • Webcam participation during instructor-led TTEC and client-required training

🏖️ Benefits

• Supportive of your career and professional development • Inclusive, community minded culture where giving back is encouraged • Global team of curious lifelong learners guided by company values • Healthy benefits package based on position, potentially including PTO, tuition reimbursement, and health and wellness incentives • Instructor-led online training • Individualized coaching • Thousands of free courses to support professional growth