Customer Support Associate

🔥 13 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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TTEC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

📣 Marketing

📦 Logistics

💼 Consulting

💰 $1.5G Post-IPO Debt - TTEC on 2021-11

Marketing • Logistics • Consulting

TTEC is a global customer experience and business process outsourcing company that combines people and technology to deliver customer service, sales, and digital solutions for other organizations. It operates contact centers, remote work programs, talent acquisition and training services, and technology-enabled workforce management to support clients across industries. TTEC emphasizes employee experience, diversity and inclusion, and offers roles ranging from customer service and sales to technology and licensed insurance agents.

📋 Description

• Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance • Identify and rectify any complicated Broker, Group or Member related issues relating to insurance benefits, claim processes, enrollment, and billing processes for all lines of business • Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets

🎯 Requirements

• 1 year or more of customer service experience • High school diploma or equivalent • Recognize and solve problems of mid-to-high level customer service issues • Computer experience • High speed internet (> 15 mbps) • Smart phone or another device that runs IOS or Android for daily log-in

🏖️ Benefits

• Supportive of your career and professional development • An inclusive culture and community minded organization where giving back is encouraged • A global team of curious lifelong learners guided by our company values • Healthy benefits package that could include PTO, tuition reimbursement, health and wellness incentives