Bilingual Healthcare Customer Service Representative, Cantonese-English

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $22 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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TTEC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

📣 Marketing

📦 Logistics

💼 Consulting

💰 $1.5G Post-IPO Debt - TTEC on 2021-11

Marketing • Logistics • Consulting

TTEC is a global customer experience and business process outsourcing company that combines people and technology to deliver customer service, sales, and digital solutions for other organizations. It operates contact centers, remote work programs, talent acquisition and training services, and technology-enabled workforce management to support clients across industries. TTEC emphasizes employee experience, diversity and inclusion, and offers roles ranging from customer service and sales to technology and licensed insurance agents.

📋 Description

• Answer incoming calls from customers • Engage thoughtfully with customers to understand their needs • Conduct research across multiple systems to resolve questions • Provide clear, accurate information to help consumers navigate healthcare options • Manage a high volume of interactions while maintaining quality and professionalism • Follow a set schedule, including designated breaks and lunches • Support consumers with questions related to healthcare benefit needs • Report to a Team Lead • Contribute to customer experience and overall team success

🎯 Requirements

• At least 6 months of customer service experience • Bilingual in English and Cantonese • High school diploma or equivalent • Strong empathy, patience, and attentiveness to customers’ needs • Comfort working with computer systems and Windows-based applications • A distraction-free, designated home workspace • A secure, high-speed wired internet connection with minimum 25 Mbps • Ability to follow a set schedule, including designated breaks and lunches

🏖️ Benefits

• Supportive career and professional development • Inclusive, community-minded culture where giving back is encouraged • PTO • Tuition reimbursement • Health and wellness incentives • Instructor-led online training • Individualized coaching • Thousands of free courses • Webcam-enabled training and coaching sessions