Senior Engineer, Internal Tools, Artificial Intelligence

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🏄 California – Remote

🏄 California – Remote

💵 $150k - $190k / year

⏰ Full Time

🟠 Senior

🤖 AI Engineer

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TTEC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🤝 B2B

💰 Post-IPO Debt on 2021-11

B2B • Customer Experience • AI

TTEC is a global customer experience technology and services company that specializes in Customer Experience (CX) strategy, contact center operations, and AI-enhanced services. Serving brands across diverse industries, TTEC employs a unique blend of human talent and AI technology to optimize customer interactions and drive satisfaction. With over 54,000 employees across 80+ contact centers, TTEC provides tailored solutions that enhance customer journeys, improve operational efficiency, and foster long-term loyalty.

📋 Description

• Design, build, and maintain internal platforms and tools that serve People, Finance, Ops, Sales, and Engineering teams. • Own features, end-to-end requirements, architecture, implementation, testing, deployment, and monitoring. • Write clean, well-tested, production-grade code. • Build API-first integrations across the internal ecosystem connecting HRIS, CRM, finance platforms, knowledge management, and developer tools into a coherent stack. • Design for reliability, performance, and scale what you build today must hold as the company grows 5–10x. • Eliminate data silos. Build clean data pipelines that maintain a single source of truth across systems. • Own your services in production: monitoring, alerting, incident response, and post-mortems. • Build AI/LLM-powered features into internal workflows, automating approvals, knowledge retrieval, reporting, content generation, and operational processes. • Work directly with business stakeholders to understand pain points and translate them into technical solutions. • Pair with and mentor junior engineers. Raise the technical bar through code reviews, design reviews, and leading by example. • Propose architectural improvements, challenge assumptions, and drive best practices across the team.

🎯 Requirements

• 5+ years of professional software engineering experience, with meaningful time spent building internal tools, platforms, or business systems. • Artificial Intelligence (AI) experience required. • Strong full-stack or backend engineering skills. Proficient in at least one of: Python, Go, TypeScript/Node.js, or Java. • Solid understanding of Cloud Infrastructure (GCP/AWS/Azure), Containerization (Docker/Kubernetes), CI/CD Pipelines, and modern DevOps practices. • Hands-on experience building and maintaining API integrations between third-party SaaS platforms (e.g., Workday, Salesforce, Slack, NetSuite). • Strong data fundamentals: relational databases, data modelling, ETL/ELT pipelines, and working knowledge of SQL. • Comfort with ambiguity. You can take a vague business problem, break it down, and deliver a working solution without heavy handholding. • Clear communicator who can explain technical tradeoffs to non-technical stakeholders. • Experience with workflow orchestration tools (Temporal, Airflow, Prefect) or integration platforms (Workato, Tray.io, MuleSoft) is a plus. • Frontend experience with React, Next.js, or equivalent modern frameworks is a plus. • Familiarity with HRIS, ERP, or people systems data models and processes is a plus. • Experience at a high-growth or AI-native company is a plus. • Contributions to developer experience tooling, CLIs, or internal SDKs is a plus. • Experience building or integrating AI/LLM-powered features not just experimenting, but shipping to real users is a plus.

🏖️ Benefits

• medical insurance • Dental • Vision • Savings Plan Options • PTO