Presales Solutions Architect – Google Cloud

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🔥 4 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $145k - $170k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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TTEC Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

Artificial Intelligence • B2B • Customer Experience

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

📋 Description

• Act as the primary technical overlay for the solution architecture team, bringing deep GCP expertise to complex pursuits. • Champion a culture of knowledge sharing by helping CCaaS-focused architects understand the broader Google ecosystem, while learning best practices in CX innovation from them. • Architect and deploy custom applications and AI agents using Google Cloud native services, including Cloud Run, Cloud Armor, and Compute Engine. • Serve as the Subject Matter Expert (SME) for quoting and pricing Google Cloud consumption, ensuring accuracy in complex cost modeling for clients. • Collaborate with the Director of Solution Architecture to design and structure Managed Services offerings, helping sell ongoing support layers alongside professional services. • Drive the integration of advanced capabilities, such as generative AI and predictive analytics, into TTEC Digital’s solution portfolio. • Evolve and maintain a set of demo and POC environments to support rapid, robust, and bespoke demonstrations for clients, including enabling teams on how to deliver them. • Collaborate with senior-level client executives to uncover business and technical needs, translating them into tailored, outcome-driven solutions.

🎯 Requirements

• Google Cloud Native Expertise • Financial Acumen • Managed Services Strategy • Experience acting as an overlay or technical specialist within a pre-sales or sales engineering team • A "Cloud-First" background with a strong desire to learn the Google Customer Engagement Suite and broader Contact Center technologies • Proven ability to work remotely and collaborate effectively with cross-functional teams • Bachelor's Degree or equivalent experience.

🏖️ Benefits

• Medical, dental, vision • tax-advantaged health care accounts • financial and income protection benefits • paid time off (PTO) and wellness time off.