Senior Consultant – Salesforce Business Analyst

Job not on LinkedIn

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $120k - $160k / year

⏰ Full Time

🟠 Senior

🌐🕵️ Salesforce Analyst

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TTEC Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

Consulting • Marketing • Artificial Intelligence

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

📋 Description

• Lead functional workstreams across discovery, design, implementation, testing, and deployment • Facilitate discovery sessions and workshops with business leaders, subject matter experts, and end users • Assess current-state business processes and define scalable future-state processes using Salesforce capabilities • Translate business requirements into functional requirements, user stories, process flows, and solution designs • Design Salesforce solutions across Service Cloud, Sales Cloud, Experience Cloud, and other platform capabilities • Partner with Solution Architects to align functional designs with the overall solution architecture and client business objectives • Guide Business Analysts and delivery team members through requirements definition and solution implementation • Configure Salesforce capabilities including Flow, objects, fields, security, reports, dashboards, and other declarative functionality • Lead client solution reviews, demonstrations, and design validation sessions • Manage requirements and functional decisions within an assigned workstream and identify impacts to scope, dependencies, and delivery • Coordinate across business and technical teams to resolve requirements, design, data, integration, and implementation questions • Develop process maps, functional specifications, user stories, acceptance criteria, and other delivery documentation • Lead or support UAT planning, test-script development, defect triage, user training, and release readiness • Support data migration, integration, environment, and deployment planning from a functional perspective • Identify risks, dependencies, and potential scope changes and communicate them to the Solution Architect and Project Manager • Support Agile ceremonies including backlog refinement, sprint planning, demonstrations, and retrospectives • Mentor consultants and Business Analysts and contribute to consistent delivery practices across project teams • Develop trusted relationships with client stakeholders and serve as a subject matter expert for assigned business processes and Salesforce capabilities • Contribute reusable assets, accelerators, delivery practices, and lessons learned across the Salesforce practice • Stay current with Salesforce releases, Agentforce, Data Cloud, and emerging platform capabilities • Maintain Salesforce certifications and meet annual professional development goals

🎯 Requirements

• B.S. in Business, Information Systems, Computer Science, Engineering, or equivalent experience • 4+ years of technology consulting, CRM, business transformation, or Salesforce implementation experience • Experience leading a functional or business workstream through multiple phases of a technology implementation • Strong knowledge of Salesforce and experience delivering solutions using Salesforce platform capabilities • Experience facilitating client discovery sessions, requirements workshops, and solution-design discussions • Ability to translate complex business processes into clear requirements and scalable Salesforce solutions • Experience with process mapping, requirements definition, user stories, acceptance criteria, and functional solution design • Experience working with business stakeholders and technical delivery teams • Experience supporting or leading UAT, testing, training, and deployment readiness • Working knowledge of Agile delivery methodologies • Understanding of Salesforce data, security, integration, environment, and release-management concepts • Ability to identify dependencies, risks, and scope implications within an assigned workstream • Strong presentation and communication skills, including presenting solutions and recommendations to client stakeholders • Ability to independently lead a workstream while collaborating within a larger cross-functional delivery team • Strong problem-solving skills and ability to navigate ambiguity in complex client environments • Experience mentoring junior consultants or Business Analysts • Multiple Salesforce certifications; relevant certifications may include Salesforce Certified Administrator, Salesforce Certified Advanced Administrator, Salesforce Certified Platform App Builder, Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, Salesforce Certified Data Cloud Consultant, or Salesforce Certified Agentforce Specialist • Continued development in Agentforce, Data Cloud, and AI-enabled Salesforce solutions is expected

🏖️ Benefits

• Annual incentive program • Medical, dental, and vision coverage • Tax-advantaged health care accounts • Financial and income protection benefits • Paid time off (PTO) • Wellness time off