Business Analyst, Salesforce

Job not on LinkedIn

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $81k - $106k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌐🕵️ Salesforce Analyst

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Dealer Tire

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

🚘 Automotive

🛒 Retail

💰 $157.9M Private Equity Round on 2009-09

Manufacturing • Automotive • Retail

Dealer Tire is a company transforming the way people buy tires and care for their vehicles, originating from the retail tire industry. Their focus is on aiding automotive manufacturers and dealers to expand their businesses through innovative tools and services designed to boost customer satisfaction and retention. Dealer Tire offers solutions such as the Product Screen Tool, which helps dealers maintain optimal inventory and pricing, and Online Tire Stores, which assist in generating sales leads and facilitating appointment scheduling. The company is deeply committed to continuous innovation for the benefit of their partners and consumer safety on the road.

📋 Description

• Perform functional business analysis, requirements definition, and validation for IT projects, particularly Salesforce enterprise projects • Document, test, and communicate detailed business requirements • Develop Salesforce and other systems and process expertise • Recommend and develop business process improvements • Analyze cross-functional impacts across organizations • Document and model current-state and future-state business processes and associated data • Deliver system knowledge and workflow-process training to new and existing users • Keep customers informed of business analysis progress • Meet with customers and IT management to discuss, prioritize, and report application enhancements • Maintain and enforce technology and documentation strategy • Respond to incident requests within established service-level agreements • Investigate, document, resolve, code, and close user tickets • Analyze incident patterns and trends and work to reduce or eliminate root causes • Transfer system knowledge to functional super users and help desk support • Advise internal customers and align business priorities requiring IT resources • Create and maintain system roadmaps • Develop project timelines, milestones, and deliverables • Apply change management procedures to control project scope • Communicate issues and resolution timelines, escalating to IT management when appropriate • Provide project status to stakeholders and IT management • Conduct product demonstrations and coordinate capability overviews • Lead business requirements and acceptance-criteria definition • Develop and execute user acceptance testing objectives, plans, and scripts • Execute system tests and user acceptance tests • Plan and estimate business analysis work • Facilitate standard operating procedures for system-change implementation • Schedule and coordinate development efforts • Monitor adherence to business analysis standards and guidelines • Meet project quality, schedule, and cost commitments

🎯 Requirements

• Bachelor’s degree required • 3–5 years of Salesforce business analysis experience • Experience with Salesforce and other web technology • Familiarity with Agile methodologies • Project lead or project management experience preferred • Strong communication skills across multiple organizational levels • Proficiency with Microsoft Excel, Word, Project, and Visio • Jira, Atlassian, and Confluence experience is a plus • Facilitation and negotiation skills • Ability to manage in a fast-paced environment • Willingness to travel as necessary (<10%) • Must pass a pre-employment drug screening before beginning work

🏖️ Benefits

• Paid time off • Medical insurance • Dental insurance • Vision insurance • 401k match (50% on the dollar up to 7% of employee contribution) • Competitive and comprehensive benefit package • Potential commission, bonus or profit sharing as part of total compensation • Equal Employment Opportunity employer • Disability accommodation support for the application process