Senior Program Manager

Job not on LinkedIn

🔥 1 minute ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $200k - $225k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

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This company has sponsored H1B visas in the past.

👻 Ghost score 2%

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TTEC Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

Consulting • Marketing • Artificial Intelligence

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

📋 Description

• Manage the overall delivery relationship with assigned program/project clients • Maintain frequent and direct contact with senior-level managers, directors, and executives to provide technical expertise and project status • Lead implementation of large programs/projects with teams of 3 to 50 people, including TTEC Digital staff, contractors, client resources, and vendors • Set up and drive program management functions, including communication plans, meetings, tracking, reporting, escalation processes, functional documentation, and internal processes • Deliver weekly status reports and provide program/project progress and issues to client stakeholders, delivery management, and the account team • Ensure client stakeholder alignment and drive overall program customer satisfaction • Develop and deliver financial reporting dashboards showing project financial status • Identify high-level risks, assumptions, and constraints; implement approved actions and workarounds, including required change management • Review program/project invoices for accuracy • Develop work plans and assign duties and responsibilities to meet program/project objectives • Coach project team members to optimize team efficiency • Manage the program resource plan, project plan, and schedule • Achieve program/project goals within designated constraints • Support project management duties related to resource utilization and revenue projection • Assist with continuous improvement of project management methodologies • Act as customer focal point for system implementations, including project planning, project management, business analysis, and design • Evaluate project and delivery processes across projects with differing technical solutions and implement improvements • Perform related duties as assigned

🎯 Requirements

• Experience delivering transformation projects • Deep knowledge of modern CCaaS solutions and related technology; NiCE preferred • 15+ years Project/Program Management experience within a consulting / professional services environment • 5-8 years strategic development experience with evidence of significant client impact, strong relationships, influence over direct and value creation • Experience leading enterprise-level client programs with multiple projects and workstreams, including waterfall, agile/scrum and hybrid methodology-run projects • Experience leading multiple teams ranging in size from 3 to 50 people • Hands-on experience producing functional and/or technical design deliverables defined by formal structured methodology • Superb written and verbal communication and listening skills • PMP or other Project Management Certification strongly preferred • Ability to build relationships, collaborate, problem solve, negotiate, and persuade while maintaining positive relationships with client stakeholders, internal stakeholders and partners, project team members, and third-party partners • Ability to travel up to 30%

🏖️ Benefits

• Annual incentive program • Medical, dental, vision • Tax-advantaged health care accounts • Financial and income protection benefits • Paid time off (PTO) • Wellness time off

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