Solutions Architect – MS D365

🔥 20 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $160k - $180k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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TTEC Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

Consulting • Marketing • Artificial Intelligence

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

📋 Description

• As a Solutions Architect working remote in the US, you will work closely with a wide range of clients around the globe to deliver exceptional experiences by helping them identify their business pains, then turning around to develop and implement useful and relevant technology-based solutions to meet those needs. • Our consultants take clients on a journey through strategy, implementation, customization, and support, ensuring exceptional customer experience at every step of the way. • You will elevate TTEC Digital's relationships with our accounts by approaching them through a customer experience lens and architecting bleeding-edge technology solutions which address their business challenges. • In addition, you will be a thought leader both internally and externally, always embodying our core values of innovation, passion, excellence, and integrity.

🎯 Requirements

• Ability to architect and set standards for low- to medium-complexity solutions using a variety of technologies, platforms, and integrations • 3+ years of experience with Agile delivery, and is able to recommend whether an Agile, traditional/waterfall, or hybrid approach is most suitable for a project • 5+ years’ experience leading consulting projects, including: • Implementing, configuring and customizing Microsoft D365 including but not limited to configuring forms, views, dashboards, workflows, business rules, solutions, etc. • Implementing, configuring and customizing Power Platform including but not limited to Power Automate, Power BI, PowerApps • Configuring and customizing Copilot Studio • Implementing two or more of the following: Microsoft Dynamics D365 Sales, Contact Center, Customer Service, Customer Insights • Migrating data and and/or implementing integrations to and from D365 • Is able to identify whether a routine of high complexity should be implemented via a no-code solution or via a software development effort • Has experience with two or more the following: C#, JavaScript, TypeScript, Microsoft ADO, Integrations with external systems, SQL queries, HTML/CSS, ETL solutions such as Scribe or SSIS with KingswaySoft, SDK, and third-party tools such as XRMToolbox. • Has two or more relevant Microsoft certifications

🏖️ Benefits

• Medical, dental, vision • tax-advantaged health care accounts • financial and income protection benefits • paid time off (PTO) and wellness time off.