Manager – Engineering

🕒 November 3

🇨🇦 Canada – Remote

💵 $160k - $170k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👮‍♀️ Software Engineering Manager

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Tucows Domains is a domain registration and management service brand under parent company Tucows, operating well-known registrars and platforms such as OpenSRS, Enom, Ascio, and Hover. It provides ICANN-accredited domain registration, WHOIS lookup and lookup-based support, domain provider and hosting services, and tools for resellers and end customers to manage domains and related DNS/hosting functions. Tucows also offers policy, abuse-reporting, and support resources for expired/redirected domains and emphasizes making the internet better through advocacy and compliance.

📋 Description

• Lead, mentor, and develop a team of engineers through recruiting, hiring, regular one-on-ones, feedback, career development, and performance management • Own day-to-day engineering execution, including planning, prioritization, technical delivery, release coordination, and resolving blockers • Provide hands-on technical leadership through architecture discussions, code reviews, troubleshooting, and contributions to production code • Lead technical design and architecture decisions for the team's services, partnering with engineering leadership on broader platform strategy and cross-system initiatives • Translate business and product requirements into actionable technical plans, balancing roadmap delivery, technical debt, and operational priorities • Oversee the design and maintenance of services, applications, APIs, database schemas, and integrations • Lead complex initiatives across multiple applications and services, coordinating dependencies with Product, Operations, QA, Design, and other teams • Drive improvements in system reliability, performance, security, observability, and maintainability • Lead technical incident response, root cause analysis, and continuous improvements to system reliability • Establish and improve engineering practices, including automated testing, CI/CD, documentation, code quality, and release processes • Leverage AI-assisted development tools to improve engineering productivity, code quality, testing, and development workflows, while encouraging responsible adoption across the team • Establish clear engineering goals and use delivery, quality, and reliability indicators to drive continuous improvement • Develop technical ownership within the team, balancing hands-on involvement with effective delegation and mentorship • Communicate engineering progress, technical decisions, risks, and operational concerns clearly to stakeholders

🎯 Requirements

• Bachelor’s degree in Computer Science, Software Engineering, Computer Engineering, or a related technical field • 6+ years of professional software engineering experience, with a strong background in backend development, system design, and production applications • 2+ years of engineering management experience, including direct people management, mentoring, and performance management • Strong experience with Python, Go, or similar backend languages • Experience designing RESTful APIs using frameworks such as FastAPI or Gin • Experience with relational databases, preferably PostgreSQL, including schema design and query optimization • Experience designing, building, and operating highly available, reliable, and scalable services • Strong technical judgment and hands-on software development experience, including contributions to production code and technical problem-solving • Strong communication and collaboration skills, with the ability to explain technical decisions, trade-offs, and risks to technical and nontechnical stakeholders • Experience managing engineering delivery, technical priorities, and cross-team dependencies • Experience with Agile software development methodologies, including Scrum, Kanban, or similar approaches • Demonstrated experience using AI-assisted software development tools, including appropriate validation and security practices • Experience with automated testing, Continuous Integration, Git, and modern development workflows • Experience supporting production systems, troubleshooting complex issues, and leading incident response • Experience leading and collaborating with geographically distributed engineering teams • Applicants must be based in Canada

🏖️ Benefits

• Fair compensation and generous benefits • Reasonable accommodation for individuals with disabilities during application, interview, job performance, and receipt of employment benefits and privileges • People-first workplace philosophy rooted in respect, trust, and flexibility • Remote-first work arrangement • Inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, and disability status

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