Care Coordinator

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Tuesday Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

☁️ SaaS

🤝 B2B

👥 B2C

💰 $60M Series A - Tuesday Health on 2024-05

SaaS • B2B • B2C

Tuesday Health is a value-based palliative and supportive care provider that delivers whole-person clinical and emotional support to individuals with serious illness. It combines interdisciplinary care teams (doctors, nurses, social workers) with digital tools (MyTuesday) to provide symptom management, advance care planning, and 24/7 access via in-person visits, telehealth, and phone check-ins. Tuesday Health partners with health plans and providers to reduce avoidable hospital visits, improve goal-aligned care, and support both patients and caregivers.

📋 Description

• Support scheduling for Complex Care Navigators • Make patient reminder calls • Facilitate collaboration with health plan care managers • Ensure proper documentation of all patient contacts • Support outreach and navigation teams with operational and non-clinical tasks • Answer patient calls and appropriately transfer escalated patient issues, ensuring the appropriate resources are involved • Identify and request necessary patient documentation from patients and community providers • Other duties may be assigned

🎯 Requirements

• High School Diploma / GED (or higher) • Experience with escalated customer service issue resolution • Knowledge of Microsoft Office products – Microsoft Word (create and edit correspondence), Microsoft Outlook (email and calendar management), Microsoft PowerPoint (ability to create and edit slides) – and proficiency in Microsoft Excel (ability to create, edit, and sort spreadsheets, basic analytical formulas (VLOOKUP, if) • Phone/Fax system experience • EMR experience • Associates Degree or higher (Preferred) • Typing speed of 40+ WPM (Preferred) • Experience as a Medical Assistant, Certified Nursing Assistant, Pharmacy Tech, or other clinical or administrative role in a health care setting (Preferred)

🏖️ Benefits

• Competitive compensation, reflecting our commitment to attracting, retaining, and motivating the best talent in the industry • Comprehensive benefits including medical, dental, vision, and life insurance, paid time off and holidays, employer 401(K) match, etc. • Remote work with multiple onsite sessions each year to maximize collaboration and team building • A dynamic and inclusive team environment where you can lean on your teammates, offer candid feedback, bring your true self to work each day, and deliver tremendous impact while having fun along the way • Meaningful work each day; we care deeply about our mission, our patients, and each other