AV & Event Engineer – Level 4

🕒 May 15

🏄 California – Remote

🏄 California – Remote

💵 $60k - $75.4k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🎪 Events

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.

📋 Description

• Design, configure, and deploy AV systems and equipment, including audio and video conferencing systems, displays, microphones, and control systems. • Manage AV infrastructure, troubleshoot technical issues, and provide timely resolutions to ensure uninterrupted AV services. • Support remote, executive and in-person events, including setup, testing, and operation of AV equipment, ensuring seamless audio and visual experiences. • Collaborate with internal stakeholders, event planners, and vendors to determine AV requirements and provide expert guidance on technical capabilities and limitations. • Assist executives and presenters with AV setup and troubleshooting during industry conferences and high-profile events. • Stay updated with the latest AV technology trends, tools, and best practices to ensure the organization remains at the forefront of AV capabilities. • Conduct training sessions and create user documentation to empower employees to effectively utilize AV systems and equipment. • Perform regular maintenance, upgrades, and system optimizations to ensure optimal performance and reliability of AV solutions. • Monitor and analyze AV performance metrics, identify areas for improvement, and propose innovative solutions to enhance the AV experience. • Occasional business travel will be needed so flexibility is necessary to support business objectives.

🎯 Requirements

• Bachelor's degree in a relevant field, such as Audiovisual Technology, Information Technology, or a related discipline, or equivalent work experience. • Mac OS proficiency as well as Windows OS familiarity to aid in remote troubleshooting for end-users. • Established understanding of troubleshooting basic signal flow for conference rooms • Working knowledge of industry standard equipment and peripherals (Crestron, Neat, Logitech, etc.) • 8+ years experience using AV and Events software such as Zoom, Google Meet etc. • Crestron Certified Programmer (CCP) or Extron AV Associate certification. • Event Technology Specialist (ETS) certification. • AVIXA Certified Technology Specialist - Design (CTS-D) certification • AVIXA Certified Technology Specialist - Installation (CTS-I) certification • Certifications for all hardware manufacturers we install as applicable (Shure, Crestron, Chief, QSC, Biamp) • Advanced troubleshooting and understanding of signal flow in conference rooms • Project Management Professional (PMP) certification (relevant for event management aspects). • Certified Technology Specialist (CTS) certification by AVIXA (Audiovisual and Integrated Experience Association). • Strong knowledge of AV technologies, including audio systems, video conferencing systems, projectors, displays, and lighting. • Familiarity with event management processes, including AV setup, production, and troubleshooting. • Experience with AV control systems and software, such as Crestron, Extron, or similar platforms. • Proficient in operating and troubleshooting AV equipment and software. • Flexibility to work outside regular business hours to support events or executive needs. • Previous experience with remote event support and virtual meeting platforms (e.g., Zoom, Microsoft Teams, WebEx) • ITIL v4 Foundation or Similar • Google Workplace Certification (or similar professional certificate)

🏖️ Benefits

• Health care insurance • 401(k) retirement account • Paid sick time • Paid personal time off • Paid parental leave