Senior Program Manager, Talent Development

Job not on LinkedIn

🔥 1 minute ago

⛰️ Colorado, Hawaii, +5 more states – Remote

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💵 $128.6k - $188.9k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

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Logo of Twilio

Twilio

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Design and build facilitated development programs end to end for leaders, managers, and individual contributors globally • Facilitate development programs in person, virtually, and in hybrid formats • Design and facilitate leadership team offsites and team effectiveness sessions • Partner with senior leaders to define outcomes, build agendas, guide strategic conversations, and drive commitments and follow-through • Serve as an internal coach to leaders and high-potential talent through one-on-one and team coaching engagements • Build internal facilitation capability by developing and certifying facilitators • Set design and delivery standards for Talent Development programs • Partner with HRBPs and business leaders to diagnose capability gaps and select training, coaching, or facilitated interventions • Measure program, offsite, and coaching impact through participant feedback, behavior change, and business outcomes • Report to the Senior Director of Talent Development

🎯 Requirements

• Bachelor's degree required; advanced degree in Organizational Development, Industrial-Organizational Psychology, Adult Learning, Education, or a related field preferred • 7–10 years in talent development, with 7+ years designing and facilitating leadership, manager, and professional development programs • Demonstrated experience designing and facilitating executive and leadership team offsites, including strategic planning, team alignment, and team effectiveness sessions • Expert facilitation skills across in-person, virtual, and hybrid formats • Ability to engage diverse global audiences and navigate challenging group dynamics in real time • Strong instructional design skills grounded in adult learning principles • Experience building facilitator guides and programs that scale through train-the-trainer models • Executive presence and ability to build trust quickly, deliver candid feedback, and maintain strict confidentiality with senior leaders • Experience using learning and coaching data, including feedback, behavior change, and business metrics, to demonstrate impact and drive program decisions • Willingness to travel for in-person programs and offsites, approximately 25% • Certification in assessment tools such as Hogan, DiSC, MBTI, or 360-degree feedback instruments preferred • Experience building an internal coaching program or facilitator certification pathway preferred • Experience applying AI tools to accelerate program design, personalize learning, or extend the reach of coaching preferred • Ability to prioritize a full facilitation and coaching calendar in a fast-paced, changing culture preferred

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare • Retirement savings program • Equity plan eligibility • Corporate bonus plan eligibility • 401(k) retirement account • Paid sick time • Paid personal time off • Paid parental leave • Support for employee volunteering and donation efforts

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