Strategy & Operations Manager

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $128.6k - $188.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Define, model, and execute high-impact business strategies across messaging, voice, and AI communications ecosystems with executive leadership • Drive end-to-end alignment across Carrier Relations, Product, Operations, Finance, Legal, and go-to-market teams • Own VP-level strategic goals and deliver mission-critical projects while optimizing customer experience • Synthesize complex technical and strategic data into executive presentations, strategic memos, and board-level reporting • Perform data analysis and build quantitative models for complex, unstructured business challenges • Lead as subject matter expert for global connectivity initiatives, advising executive leadership and driving reach, quality, and profitability • Unlock new customer use cases, improve the global telecommunications network, and drive profitability

🎯 Requirements

• 4-6 years of experience in strategy, operations, management consulting, product, or growth roles • Exceptional ability to synthesize complex technical, operational, and financial data into concise written memos and executive presentations • Proven ability to build relationships and drive alignment across Product, Sales, Operations, and Finance from individual contributor to VP levels • Proven ability to think critically and apply structured problem-solving techniques to unfamiliar challenges • Strong proficiency in data analysis and visualization, e.g., SQL, Looker, Tableau, Coefficient, Airtable • Ability to work independently, prioritize tasks, and manage multiple projects in a fast-paced environment • Role is remote but not eligible to be hired in CA, CT, NJ, NY, PA, WA • Occasional travel may be required for project or team in-person meetings

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare insurance • 401(k) retirement account • Paid sick time • Paid personal time off • Paid parental leave • Possible participation in Twilio’s equity plan • Possible participation in corporate bonus plan • Volunteering and donation support