Bilingue Member Services Representative – English/Spanish

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $21 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💬 Bilingual

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Twin Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Twin Health is a company that focuses on improving the metabolic health of employees and health plan members by preventing and reversing chronic metabolic diseases. Utilizing proprietary Digital Twin AI technology, combined with smart devices, wearables, and a clinical care team, Twin Health provides personalized health recommendations. The solutions help in weight loss, lowering blood sugar levels, improving energy, mood, and sleep, and reducing dependency on costly medications by addressing the root causes of metabolic dysfunction. Their evidence-based programs deliver substantial health benefits, including considerable reduction in blood sugar levels, medication elimination, and overall metabolic health improvement, within six months.

📋 Description

• Serve as the first point of contact for current and prospective members through incoming calls • Own interactions end to end and resolve member needs in a single touchpoint whenever possible • Identify opportunities to exceed member expectations and reinforce loyalty • Answer eligibility and benefits questions and verify eligibility • Guide prospective members through enrollment, app download, and invite code support • Schedule and reschedule Care Team visits, sensor activation visits, and lab appointments • Guide members through initial device setup • Troubleshoot sensor syncing, replacements, supply replenishment, and kit ordering issues • Record interactions and outcomes in Salesforce, Zendesk, and Talkdesk • Maintain HIPAA and regulatory compliance • Complete work-queue tasks and follow-ups between calls • Participate in daily huddles, training, and quality coaching • Perform additional duties supporting member health, satisfaction, and retention

🎯 Requirements

• 1 to 2 years of healthcare contact center or similar member-facing healthcare support experience strongly preferred • Warm, clear, and confident phone presence • Strong active listening skills • Empathy and patience with members navigating health challenges or new technology • Ability to learn and work across multiple technical platforms • Salesforce, Zendesk, or Talkdesk experience is a plus • Coachability and ability to apply feedback quickly • Dependability, consistent attendance, and schedule adherence • Quiet, professional remote workspace • High-speed internet and reliable phone service • Ability to work full time during Monday–Saturday, 9:00am–8:00pm EST contact center operating hours • Bilingual Spanish speaking strongly preferred • Passion for Twin Health’s purpose • Must be authorized to work for any employer in the U.S.; no employment visa sponsorship or transfer available

🏖️ Benefits

• Opportunity for equity participation • Unlimited vacation with manager approval • 16 weeks of 100% paid parental leave for delivering parents • 8 weeks of 100% paid parental leave for non-delivering parents • 100% employer-sponsored healthcare, dental, and vision for you • 80% coverage for your family • Health Savings Account and Flexible Spending Account options • 401k retirement savings plan • Remote work • Global team • Competitive compensation package