Care Coordinator, Bilingual Spanish

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $19 - $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💬 Bilingual

🚫👨‍🎓 No degree required

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EK Health Services Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1998

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

EK Health Services Inc. is a comprehensive healthcare management company specializing in case management, medical bill management, and vocational services. They offer services such as discharge planning, utilization review, ergonomic evaluations, and Medicare set-aside services, ensuring excellence and efficiency in healthcare delivery. EK Health is committed to innovation and quality care, partnering with various organizations to enhance their offerings and support injured employees.

📋 Description

• Report to the CM Operations Manager and work closely with Case Managers on reporting, care coordination phone calls, and administrative duties • Provide general customer support and support Case Managers and operations staff • Provide accurate information to callers and triage telephone calls for clinical consultation and Case Managers • Enter new claims data and maintain data integrity through scanning, uploading, indexing, and data entry • Verify and update Ahshay database information for service providers, adjusters, and attorneys • Triage new Case Management referrals using predetermined client criteria, without performing medical assessment • Transition applicable referrals to full Telephonic Case Management and assign them to designated Case Managers • Generate and distribute letters and reports in Ahshay according to client guidelines and EK workflow • Support clinical staff with appointment and diagnostic test scheduling, medical records requests, faxing, mailing/emailing approved education materials, DME delivery scheduling, and claims adjudication • Provide translation assistance to Case Managers as needed • Interact professionally with Case Managers, Adjusters, Employers, Physicians, and other medical professionals • Perform other duties as assigned

🎯 Requirements

• AS/AA degree or two (2) years of college preferred • Experience in a medical office environment preferred • Medical terminology strongly preferred • Previous customer service experience in a fast-paced environment preferred • Professional demeanor with excellent written and oral communication skills • Strong organization skills • Ability to communicate with customers at all levels • Computer literacy and high comfort with MS Word, MS Excel, email, and internet • Basic clerical and administrative skills • Accuracy and efficiency • Punctuality and dependability • Ability to maintain focus and a positive attitude in a fast-paced environment • Ability to work independently with minimal supervision in a team-oriented environment • Ability to meet deadlines in a high-pressure, time-sensitive environment • Ability to multitask • Ability to understand and carry out written and oral instructions • Ability to sit and keyboard for the majority of an 8-hour day • Manual dexterity • Ability to speak on the telephone intermittently throughout the day • Fluency in reading and writing English • Ability to provide and confirm a safe, HIPAA-compliant home office environment • DSL, fiber, or cable internet connection from home; 100 Mbps preferred or better

🏖️ Benefits

• Medical, Dental and Vision Insurance • 401K • Paid Time Off • Paid Holidays • Monthly Internet Stipend