Associate II – ECC Enterprise Support, Bilingual Spanish

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🔥 0 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💬 Bilingual

🚫👨‍🎓 No degree required

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St. Jude Children's Research Hospital - ALSAC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🤲 Charity

🤝 Non-profit

Healthcare • Charity • Non-profit

St. Jude Children's Research Hospital - ALSAC is a not-for-profit pediatric research hospital and its fundraising arm (ALSAC) focused on understanding, treating, and defeating childhood cancer and other life-threatening pediatric diseases. St. Jude provides clinical care (with a stated policy that families never receive a bill), conducts basic and clinical research, runs clinical trials and global research initiatives, trains clinicians and researchers, and operates extensive fundraising, donor services, events, and awareness programs to support its mission. The organization is a 501(c)(3) charity with public donation, volunteering, and fundraising activities.

📋 Description

• Connect with donors and volunteers through phone, email, chat, text, and social media • Support and coach individuals and teams through fundraising journeys, including goal-setting, motivation, and milestone celebration • Resolve issues, answer questions, and ensure a seamless donor experience • Educate supporters about St. Jude’s impact and inspire engagement through events, campaigns, and giving opportunities • Provide culturally relevant support and communication in Spanish to donors and volunteers • Monitor feedback, identify improvement opportunities, and share insights to shape donor engagement • Work in a fast-paced environment that may include evenings, weekends, and peak fundraising seasons

🎯 Requirements

• 1+ year of experience in customer service, sales, or call center environments • Fluency in both English and Spanish, spoken and written, required • Excellent verbal and written communication skills across phone, email, chat, text, and social media • Strong multitasking, time management, and organizational skills • Comfort with technology, including Microsoft Office, CRM systems, and social media tools • Ability to work independently and as part of a mission-driven team • High school diploma or equivalent required

🏖️ Benefits

• Core Medical Coverage: low cost low deductible Medical, Dental, and Vison Insurance plans • 401K Retirement Plan with 7% Employer Contribution • Exceptional Paid Time Off • Maternity / Paternity Leave • Infertility Treatment Program • Adoption Assistance • Education Assistance • Enterprise Learning and Development