Client Growth & Success Principal Manager – Enterprise Accounts

🔥 13 minutes ago

🇺🇸 United States – Remote

💵 $150k - $175k / year

⏰ Full Time

🔴 Lead

📈 Growth Marketing

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Twin Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Twin Health is a company that focuses on improving the metabolic health of employees and health plan members by preventing and reversing chronic metabolic diseases. Utilizing proprietary Digital Twin AI technology, combined with smart devices, wearables, and a clinical care team, Twin Health provides personalized health recommendations. The solutions help in weight loss, lowering blood sugar levels, improving energy, mood, and sleep, and reducing dependency on costly medications by addressing the root causes of metabolic dysfunction. Their evidence-based programs deliver substantial health benefits, including considerable reduction in blood sugar levels, medication elimination, and overall metabolic health improvement, within six months.

📋 Description

• Build and maintain trusted strategic relationships with executive, HR, benefits, clinical, and operational stakeholders • Navigate complex enterprise organizations and align divergent stakeholder priorities • Develop expertise in Twin Health programs, clinical operations, implementation processes, and growth marketing strategies • Provide data-driven consultative recommendations to improve program adoption, member engagement, clinical outcomes, and client satisfaction • Prepare and deliver executive business reviews, ROI analyses, and strategic recommendations • Monitor client health, identify risks, and develop mitigation strategies • Drive client decision-making through long, multi-layered decision cycles • Influence adoption across HR, benefits, clinical, operational, financial, and member-experience stakeholders • Develop client success stories, testimonials, case studies, and reference opportunities • Develop and execute strategies to maximize program adoption, stakeholder engagement, and member participation • Leverage data and performance insights for optimization and continuous improvement • Collaborate with Marketing on client success stories, case studies, and proof points • Support and lead client events, webinars, and strategic initiatives • Own the full client renewal lifecycle and drive retention • Identify and secure expansion and upsell opportunities • Surface renewal and expansion risks and execute mitigation plans • Coordinate across Implementation, Clinical, Product, Analytics, Marketing, and Business Development • Partner with client leaders on workflow optimization, operational improvements, and strategic growth • Develop promotional strategies and engagement toolkits with Member Marketing • Proactively solve problems and lead through influence • Perform other duties as assigned

🎯 Requirements

• 8+ years of experience in Client Success, Strategic Account Management, Consulting, Partnership Management, or a similar client-facing role within healthcare • Experience supporting large, complex enterprise organizations is strongly preferred • Proven track record of building strategic client partnerships that drive adoption, client retention, revenue growth, and long-term business value • Experience managing highly matrixed enterprise organizations with multiple executive, clinical, operational, and technical stakeholders • Strong understanding of benefits design, healthcare delivery models, clinical operations, population health, and value-based care principles • Exceptional relationship-building, communication, presentation, and executive influencing skills • Strong analytical, strategic thinking, and problem-solving abilities with the ability to translate data into actionable recommendations • Demonstrated ability to influence without direct authority and lead cross-functional initiatives across diverse stakeholder groups • Highly organized with exceptional attention to detail, accountability, and follow-through • Comfortable navigating ambiguity while balancing multiple priorities in a fast-paced, evolving environment • Collaborative mindset and passion for delivering measurable client outcomes • Willingness and ability to travel as needed • Experience scaling programs across large, geographically distributed populations during periods of growth or expansion preferred • This remote opportunity is available to US based persons • Applicants must be authorized to work for any employer in the U.S. • Twin Health is unable to sponsor or take over sponsorship of an employment Visa at this time

🏖️ Benefits

• Bonus eligibility • Opportunity for equity participation • Unlimited vacation with manager approval • 16 weeks of 100% paid parental leave for delivering parents • 8 weeks of 100% paid parental leave for non-delivering parents • 100% employer-sponsored healthcare, dental, and vision for the employee • 80% healthcare, dental, and vision coverage for family • Health Savings Account and Flexible Spending Account options • 401k retirement savings plan • Remote work • High level of flexibility • Competitive compensation package