Contact Center Experience Specialist

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

🛡️ Insurance

💰 $55M Post IPO debt on 2023-10

Banking • Finance • Insurance

U. S. Bank is a large, diversified commercial bank and financial services company. It operates retail and branch banking, corporate and commercial banking, lending and credit underwriting, wealth management, investment and asset management, and offers insurance and other financial products. The company serves consumer and business customers through physical branches, digital and contact-center channels, and maintains a multinational presence (locations in the United States, Canada, Europe and India). It is a Member FDIC institution and emphasizes customer-focused services, inclusion, and career development.

📋 Description

• Provide a high level of customer service by responding to telephone or email inquiries, requests, and problems • Research and resolve problems and errors, including those related to fraud support and internet operations • Develop thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems, and procedures • Act as a liaison between customers and various U.S. Bank departments • Resolve complex customer or technology issues

🎯 Requirements

• High school diploma or equivalent • Typically a minimum of nine months of Contact Center customer service training/experience • 18 months of prior customer service or related experience • Successful completion of specialized skill training • Effective problem-solving and negotiation skills • Ability to navigate multiple computer systems, applications, and search tools • Proven time management skills and ability to multitask • Experience interacting positively with unsatisfied customers • Good communication skills, including speaking clearly, articulately, and accurately while using a pleasant tone and common conversational courtesies • Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications • Ability to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

🏖️ Benefits

• Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law • Incentive and recognition programs • Equity stock purchase • 401(k) contribution • Pension