Call Center Representative – Outbound Appointment Setter

🔥 0 minutes ago

🌽 Illinois, Kentucky, +3 more states – Remote

🌽 Illinois – Remote 🐎 Kentucky – Remote 🌶️ New Mexico – Remote 🏈 Ohio – Remote 🤠 Texas – Remote

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Bath & Cabinet Experts

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🏗️ Construction

👥 B2C

🛒 Retail

Construction • B2C • Retail

Bath & Cabinet Experts is a regional residential bathroom remodeling company serving Indiana, Ohio, and Kentucky that specializes in tub and shower replacements, walk-in and safety tubs, and accessible shower conversions. As the exclusive Jacuzzi Bath Remodel dealer in the area, they provide free in-home consultations, in-house professional installations (often completed in one day), financing options, and a limited lifetime warranty. The company focuses on comfort, accessibility, and quick, turnkey bathroom renovations for homeowners, with strong local reputations and customer reviews.

📋 Description

• Engage with prospective clients to set appointments for the sales team • Communicate the value of company products and services and educate prospective clients • Handle a high volume of inbound and outbound calls while meeting call-to-appointment conversion goals • Follow the designated appointment-setting sales process and confirm complete, accurate client information • Accurately log all activity and information in the CRM • Provide high-level customer service and positive experiences for prospective and potential customers

🎯 Requirements

• Previous home improvement experience in a call center setting required • High School diploma or equivalent required • 1+ year of call center experience required • Prior experience in a multi-product sales environment preferred • Background in home improvement inside sales strongly desired • Experience with Lead Perfection CRM a plus • Ability to work independently in a fast-paced environment • Excellent phone and communication skills • Energetic with a positive attitude • Task-oriented and driven to meet and exceed goals • Weekend availability required • Must be available to work during Eastern Standard Time hours

🏖️ Benefits

• Full-time W2 employment with competitive pay and several bonus opportunities • Comprehensive benefits package: Medical, Dental, Vision, Life Insurance, and 401(k) with up to 4% company match • Paid Time Off including paid holidays and your birthday off • Flexible remote schedule with weekend availability • Ongoing training to grow your skills • Work in a supportive, award-winning company that values people and performance