Contact Center Support Operator I

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Cleveland Clinic

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Cleveland Clinic is a not-for-profit, multispecialty academic medical center located in Cleveland, Ohio. Founded in 1921, it integrates clinical and hospital care with research and education, earning a reputation as one of the largest and most respected hospitals in the country. The health system includes multiple facilities across Northeast Ohio and other locations globally, providing a wide range of specialized services such as cancer care, women's health, dermatology, and cardiovascular care. Cleveland Clinic is accredited by The Joint Commission, which underscores its commitment to high standards in healthcare delivery.

📋 Description

• Answer inbound and internal calls and provide information to callers • Search databases and reference materials to transfer callers to appropriate destinations within established metrics and productivity standards • Navigate the QGenda on-call system to identify on-call providers and process calls or alpha pages with patient details • Process special protocols for Main Campus, including Shock Team, LVAD, Patients Plus, Transplant and Ortho Reconstruction Hotline • Handle calls for Main Campus, Avon Hospital, Euclid Hospital, Hillcrest Hospital and South Pointe Hospital • Assist people unable to dial or in emergency situations • Provide relay service for hearing-impaired callers • Answer routine public questions about the organization using electronic databases and reference materials • Perform data entry, including updating application databases, phone directories and electronic reference materials • Answer internal medical emergency calls as backup during emergencies to maintain business continuity • Use Epic to look up patient information and provide appointment details

🎯 Requirements

• Applicants must reside in Northeast Ohio • High School Diploma or GED • One year of call, contact center or telephone operator experience OR two years of customer service experience • Experience in healthcare or a related field preferred • Emergency Medical Dispatch (EMD) Certification preferred • Ability to sit for long periods and perform repetitive keyboard and telephone work • Follow standard precautions using personal protective equipment • Must comply with controlled-substance testing after an employment offer • Must comply with Cleveland Clinic's influenza prevention program, including annual vaccination or an approved exemption

🏖️ Benefits

• Fully remote work, Monday through Friday • Benefits described as outstanding and comprehensive, supporting caregivers' health, well-being and future • Annual influenza vaccination or approved exemption program • Equal employment opportunity in a drug-free environment