Call Center Representative – Temporary

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $19 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Ascensus

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2000

💼 Consulting

🛡️ Insurance

💸 Finance

💰 Secondary Market on 2019-02

Consulting • Insurance • Finance

Ascensus is a company that values its people and emphasizes a culture guided by principles such as integrity, quality, and a commitment to high standards. It provides administrative and recordkeeping services, focusing on helping individuals achieve financially secure retirements and ensuring quality education for children. Ascensus is dedicated to diversity, inclusion, and providing equal opportunities, making it a rewarding place to work. The company also offers a wide range of benefits to its employees, including student loan refinancing and healthy living programs.

📋 Description

• Handle requests from participants, financial advisors, and plan administrators seeking information or executing requests on specific accounts, products, or plans • Provide high-quality service through phone, email, and online chat • Explain benefits and plan provisions • Review claims information • Update account owner contacts using provided processes • Examine, review, process, calculate, and pay claims or administer payments based on plan information and documentation • Respond to account owner and participant phone inquiries and requests accurately and promptly • Meet department and individual service levels and quality goals • Proactively engage participants, anticipate needs, and offer assistance and solutions • Process financial and non-financial transactions • Comply with plan documents, regulations, guidelines, and company procedures • Maintain confidentiality and HIPAA compliance • Protect, secure, and properly handle confidential Ascensus data • Move between service center roles as needed to support business needs and seasonal volume

🎯 Requirements

• High school diploma or GED, and further applicable education or equivalent experience • 1+ years of call center or customer service experience preferred • Ability and proficiency with Microsoft Office and Excel applications • Experience with claims processing or benefit card systems • Qualified candidates must complete a video interview assessment within 7 days of receiving the link • Ability to handle stressful situations regarding urgent customer needs • Advanced proficiency with Excel and database applications, including formatting and formulas • Computer proficiency • Excellent listening, verbal, and written skills • Detail-oriented, flexible, and self-motivated • Ability to work assigned Eastern Standard Time shifts • Must protect confidential data and maintain HIPAA compliance

🏖️ Benefits

• $19 hourly rate • 100% fully remote work • Training provided before movement to support a new product • Reasonable accommodations for qualified individuals with disabilities • Equal Opportunity Employer • Affirmative action to employ and advance qualified women, minorities, and covered veterans